Brian Pelcha
Aloha,OR
Summary
Driven Kitchen Manager with a proven track record at Biscuits Cafe, excelling in staff training and development, and inventory management. Demonstrated ability to enhance customer satisfaction and maintain rigorous food safety standards. Skilled in multitasking and fostering a collaborative team environment, significantly improving operational efficiency. Experienced [Job title] successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. [Number] years of progressive leadership experience. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Overview
14
14
years of professional experience
Work History
Kitchen Manager
Biscuits Cafe
04.2011 - 09.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Delivery Driver
God Father's Italian Restaurant
02.2013 - 04.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Lube Service Technician
Jiffy Lube
06.2010 - 06.2012
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
Education
GED -
P.C.C
Portland, OR2004
Skills
Multitasking and Organization
Customer Service
Food Safety
Inventory Management
Staff Supervision
Food Preparation
Staff Training and Development
Kitchen Management
Inventory Control
Timeline
Delivery Driver
God Father's Italian Restaurant
02.2013 - 04.2016
Kitchen Manager
Biscuits Cafe
04.2011 - 09.2024
Lube Service Technician
Jiffy Lube
06.2010 - 06.2012
GED -
P.C.C
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