Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Brian Peppel

Senior Technology Professional
Roan Mountain,TN

Summary

Senior leadership position, effecting positive changes in the business, improving profitability and increasing revenue by merging proven business skills with advanced experience in leading edge technologies, networking, relational databases, project management and industry leading technology products.

Overview

25
25
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Senior Change Manager, Technical Manager

Ricoh USA
, United States
07.2007 - Current
  • Implemented KCS practices throughout Ricoh by collaborating with the KCS program team and developing and delivering KDE training, improving first call issue resolution, customer self service and engineering knowledge sharing.
  • Implemented Major Incident and Non-standard Engagement processes following ITIL standards and best practices, resulting in preventing over 3 million dollars in potential losses.
  • Led change management efforts to support the implementation of critical initiatives, driving technology, process, and cultural transformations, and ensured successful adoption of new technologies and processes.
  • Led Citizen Developer, low-code/no-code initiatives, most recently explored how to use ChatGPT for citizen development.
  • Spearheaded development of a Skills DB for Professional Services, utilizing a LAMP platform to identify skills gaps, recommend training, and drive strategic project assignments. Successfully deployed the tool to significantly improve team productivity and ensure project success.
  • Created a comprehensive "As Built" documentation process, training teams and stakeholders on effective project documentation. Built a culture of excellence, resulting in improved project quality and customer satisfaction.
  • Mentored management and employees on Professional Services best practices, leveraging my extensive industry experience. Built a skilled and motivated team that consistently delivered exceptional results and exceeded customer expectations.

Analytic Consultant

McKesson
01.2004 - 01.2007
  • Played a key role in supporting the sales of healthcare analytics solutions, driving record-breaking revenue of over 6 million dollars and exceeding sales targets. Through my expert sales support and customer engagement, I helped to build strong relationships with clients and deliver significant value to the organization.
  • Provided expert sales support to McKesson Sales Executives, drawing on my extensive experience and deep understanding of the healthcare industry. Through my collaborative and customer-focused approach, I helped to build strong relationships with key clients and drive significant growth for the organization.
  • Delivered top-notch consulting services to new and existing CRMS customers, providing expert training, support, and implementation services that drove significant improvements in client outcomes and satisfaction. Through my proactive and results-driven approach, I helped to build a culture of excellence and continuous improvement within the organization.
  • Developed and proposed an innovative service delivery methodology and framework for providing business consulting services, which was successfully applied to a Quality Improvement program. Through my expert guidance and leadership, I was able to deliver significant improvements in program outcomes and build strong relationships with key stakeholders.
  • Designed and delivered a highly successful HEDIS Boot Camp training program to multiple clients, providing essential training and support to healthcare professionals across the organization.

Senior Sales Engineer

FMG Technologies
01.2001 - 01.2004
  • Supported Sales Executives with presentations, designs and engineering of solutions for Healthcare Payor solutions.
  • Designed and delivered highly effective product presentations and led opportunity discussions with C-level executives, utilizing the SPIN methodology and consultative sales approaches. Through my expert guidance and leadership, I was able to build strong relationships with clients and drive significant growth for the organization.
  • Spearheaded the design and management of a highly successful partnership with a Fortune 20 healthcare services and information technology company, which significantly expanded the distribution of our cutting-edge handheld data collection solution. Through my expert leadership and collaboration, I was able to deliver a solution that met the needs of clients and exceeded their expectations.

Sr Network Engineer, Cloud Advisor

Nortel Networks
01.1998 - 01.2001
  • Led the development of an ASP supplier business within Nortel, I oversaw international projects with sales approaching 1 Billion in revenues with over $500 million dollars of profit while delivering outstanding results and building strong relationships with clients. My expert guidance and leadership enabled the successful delivery of complex projects and ensured that the needs of clients were always met.
  • Managed the full life cycle of internal projects that enabled the building of ASP (Cloud) product offerings, including the development of an ASP demo center. The demo center served as a highly effective example of a working ASP environment, featuring a range of applications, operational support systems (OSS) , call center, CRM, video on demand, and more. Through my expert guidance and leadership, I was able to exceed client expectations and deliver solutions that met their specific needs.
  • Through rigorous auditing of current projects, I ensured that technical deliverables were being met, including security, firewalls, network design, IP routing, application integration, and more. My expert guidance and leadership enabled the successful delivery of projects on time, on budget, and to the highest possible standard, ensuring that the needs of clients were always met.
  • Managed full life cycle of project globally deploying next generation video conferencing systems, initial phase 80 rooms in 3 months
  • Used management experience, networking and telecommunications ensuring a successful project Involved managing over 100 people and resources in over 30 countries.

Education

B.S - Business

Eastern College University
St. Davids Pennsylvania
09.1990 - 04.1993

Skills

Team Building

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Software

SQL

PHP

Wordpress

MS Suite

Certification

ITIL V4

Timeline

Senior Change Manager, Technical Manager

Ricoh USA
07.2007 - Current

Analytic Consultant

McKesson
01.2004 - 01.2007

Senior Sales Engineer

FMG Technologies
01.2001 - 01.2004

Sr Network Engineer, Cloud Advisor

Nortel Networks
01.1998 - 01.2001

B.S - Business

Eastern College University
09.1990 - 04.1993

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Brian PeppelSenior Technology Professional