Brian Perez
Fort Wayne,IN
Summary
Developed expertise in customer engagement and product recommendations within a fast-paced retail environment. Demonstrates skills in understanding client preferences and providing personalized solutions while maintaining a strong work ethic and consistent performance. Seeking to transition into the Human Resources field, utilizing my background in customer service, client relations, and digital tools to foster positive employee experiences, enhance workplace culture, and contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
04.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selection of products for customers.
- Worked productively with customers and team members to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Associate
Walgreens
02.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product/ photo department knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to managers.
Education
Bachelor of Science - Business Administration (HR Concentration)
Indiana Institute of Technology
Fort Wayne, IN05-2025
Skills
- Patience and empathy
- Customer service expertise
- Bilingual (Spanish & English)
- Active Listening
- Conflict Resolution
- Adaptability
- Team Collaboration
- Attention to detail
- Strong communication
- Decision-making
- Strong work ethic
Employee of the Month
- Given on May, 2025
- Awarded for outstanding work, commitment, and customer service in a fast paced retail setting.
- Demonstrated teamwork and leadership by continuously surpassing performance goals, and assisting team members in daily operational needs.
- Recognized for going above and beyond to address customer concerns and enhance the ambiance of the store.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
04.2024 - Current
Customer Service Associate
Walgreens
02.2023 - 03.2024
Bachelor of Science - Business Administration (HR Concentration)
Indiana Institute of Technology
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