Brian Perkins
Cameron,NC
Summary
Results-driven Fleet Maintenance Operations Specialist with a proven track record of optimizing workflows and enhancing customer satisfaction. Expertise in vehicle system diagnostics, coupled with effective coaching and mentoring skills, drives operational efficiency and team development. Notable achievements include consistently exceeding performance metrics while fostering a culture of continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fleet Maintenance Operations Supervisor
City of Raleigh Fleet Maintenance Operations
Raleigh, NC
06.2021 - Current
- Provided technical guidance and support to staff members regarding diagnosis and repair techniques.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected completed work to assess quality and identify skill gaps.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Cultivated positive relationships with customers through effective communication skills.
- Resolved customer complaints in a timely manner while ensuring adherence to quality standards.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in hiring qualified mechanics for the team as needed.
- Supervised a team of technicians responsible for performing scheduled services on fleet vehicles according to established guidelines.
Fleet Maintenance Specialist Senior
City of Raleigh Fleet Maintenance Operations
Raleigh, NC
03.2014 - 06.2021
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Conducted test drives before and after repair services.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Followed safety guidelines while performing repair work on heavy-duty vehicles.
- Evaluated vehicle systems to assess function and uncover defects.
- Reviewed repairs with customers and advocated for vehicle safety.
- Maintained accurate records of all services performed on diesel engines.
- Disassembled and overhauled internal combustion engines, pumps and generators.
- Worked with a team of mechanics to complete projects efficiently within time limits.
- Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
Vehicle Installer
Westat Research
Morrisville, NC
03.2011 - 12.2013
- Provided customer education on system maintenance and operation post-installation.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
- Replaced defective hardware components when needed.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Performed troubleshooting to diagnose and resolve system issues.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Removed systems and fixtures to prepare for replacements.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
- Provided exceptional customer experiences to service recipients.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Automotive Service Advisor
AAA Car Care Center
Morrisville, NC
03.2010 - 03.2011
- Educated customers about preventative maintenance programs available at the dealership.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Greeted customers, identified their needs and provided advice on automotive services.
- Maintained accurate records of customer transactions in the dealership database.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Estimated costs of vehicle repair.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Recognized by management for providing exceptional customer service.
Education
Master Certificates in Heavy Truck & Automotive -
ASE
11-2024
Certificates in 6 Areas -
AutoCar Truck Systems Online
11-2020
Certificate CNG Fuel Systems, Fleet Ops. Safety Training -
Natural Gas Vehicle Institute
Clearwater, FL09-2014
Certificate BMW Master Technician -
BMW Factory Training
Atlanta, GA05-2001
High School Diploma -
Rondout Valley High School
Rondout NY06-1984
Skills
- Coaching and mentoring
- Recruitment and hiring
- Goal setting
- Customer service
- Verbal and written communication
- Team leadership
- Task delegation
- Workflow optimization
- Team development
Affiliations
I enjoy a work-life balance, and I enjoy working as a Fleet Maintenance Supervisor because I have a passion for helping people, my staff, and the department with which I work
Accomplishments
- In 2000, I was recognized as one of the top 100 BMW technicians in the nation, and I received a 66% discount on a lease of a new BMW vehicle, and I leased a 2001 BMW 330i
- ASE Master in both Heavy Truck and Automotive
- In February 2020, I received the Employee of the Month award for outstanding performance and team contribution
- In the fall of 2020, I was recognized as the Employee of the Year for Vehicle Fleet Services for stewardship and initiative
Certification
- Since being in my present role as Fleet Maintenance Operations Supervisor, I have taken many training sessions through SuccessFactors to help me learn and understand proper leadership skills
- As a Master ASE technician, I had many hours of training during my 40 years in this field, so now I am a student of leaderdhip!
Timeline
Fleet Maintenance Operations Supervisor
City of Raleigh Fleet Maintenance Operations
06.2021 - Current
Fleet Maintenance Specialist Senior
City of Raleigh Fleet Maintenance Operations
03.2014 - 06.2021
Vehicle Installer
Westat Research
03.2011 - 12.2013
Automotive Service Advisor
AAA Car Care Center
03.2010 - 03.2011
- Since being in my present role as Fleet Maintenance Operations Supervisor, I have taken many training sessions through SuccessFactors to help me learn and understand proper leadership skills
- As a Master ASE technician, I had many hours of training during my 40 years in this field, so now I am a student of leaderdhip!
Master Certificates in Heavy Truck & Automotive -
ASE
Certificates in 6 Areas -
AutoCar Truck Systems Online
Certificate CNG Fuel Systems, Fleet Ops. Safety Training -
Natural Gas Vehicle Institute
Certificate BMW Master Technician -
BMW Factory Training
High School Diploma -
Rondout Valley High School
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