Brian Phalen
Hoffman Estates,IL
Summary
Experienced account management professional with strong focus on team collaboration and achieving measurable results. Skilled in client relationship management, sales, and strategic planning. Organized and reliable, with track record of meeting changing needs and delivering impactful results. Known for excellent written and verbal communication, and leadership skills that drive project success and ensure client retention.
Overview
20
20
years of professional experience
Work History
Associate Account Director (Account Manager)
Inspired Thinking Group
02.2020 - 08.2025
- Lead global team responsible for managing all client marketing campaigns for an enterprise international brand
- Managed and nurtured relationships with key client stakeholders, resulting in a 25% increase in account revenue.
- Implemented technical solutions that reduced client costs by 20%
- Built innovative ad campaigns that boosted customer loyalty by 35% in key markets.
- Lead high impact meetings with Directors and C-suite executives to present executive business reviews, demonstrate ROI, and drive commitment
National Sales Executive
FCL Graphics, Inc.
03.2017 - 12.2024
- Secured 25 new clients and $1M in revenue in the first year.
- Championed the development of new vertical markets and won the Top New Sales Volume award.
- Improved efficiency through implementation of CRM tools
Account Manager
Quad/Graphics
07.2005 - 01.2017
- Generated over 3M in new sales revenue and expanded relationships with both enterprise and mid-market customers
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented strategies to increase revenue by 20% from existing accounts through upselling and cross-selling initiatives.
- Managed a diverse portfolio of accounts valued at over 11M in annual revenue, ensuring timely communication and effective problem resolution.
- Increased product adoption of SaaS Integrated technologies into traditional marketing campaigns
- Collaborated with C-suite clients to develop and execute impactful marketing strategies increasing client satisfaction and retention
Education
Bachelor of Arts - Business Communication
Northern Illinois University
DeKalb, ILSkills
- Account Management
- Excellent Written and Verbal Communication
- Presentation Skills (Powerpoint)
- Direct Sales, Customer Service & Relationship Building
- Technology product sales, implementation, and support
- MS Office proficiency
- CRM / Salesforce
- Customer retention / renewals
- Strategic Account Development
- Collaboration across teams
- Account growth
- Verbal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Successfully achieved ISO 9000 compliance including Quality and Operational manuals, building SOP's, conducting internal audits and training staff.
Timeline
Associate Account Director (Account Manager)
Inspired Thinking Group
02.2020 - 08.2025
National Sales Executive
FCL Graphics, Inc.
03.2017 - 12.2024
Account Manager
Quad/Graphics
07.2005 - 01.2017
Bachelor of Arts - Business Communication
Northern Illinois University
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