Brian Pierce
Chesterfield,VA
Summary
Adept Quality Control Manager with a proven track record at T&H Services, enhancing product quality and customer satisfaction through rigorous quality standards and cross-functional team leadership. Skilled in Lean Six Sigma and analytical problem-solving, I've consistently driven continuous improvement and compliance, ensuring operational excellence and efficiency.
Overview
29
29
years of professional experience
Work History
Quality Control Manager
T&H Services
04.2017 - Current
- Established, managed, and ensured the continuity of the quality program for an operation and maintenance contractor situated within a federal law enforcement training facility.
- Set standards for sixteen disciplines across nine departments as part of the quality program initiative.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Led cross-functional teams in the identification of potential areas for improvement in production processes, ultimately improving product quality.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to ensure compliance requirements were met.
- Regularly audited work to maintain high standards and contractual compliance.
- Recorded comprehensive documentation for all program aspects.
Restaurant Manager
EA Michaels Inc.
02.2008 - 04.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Manager
First Capital City Restaurants
08.2000 - 02.2008
- Maintained an optimal level of efficiency, consistency, and quality in both food and service by overseeing daily operations.
- Maintained precise inventory calculations while ensuring timely supply orders.
- Forged strong connections with local suppliers to obtain competitive prices on high-quality ingredients while maintaining excellent taste and presentation.
- Ensured adherence to health department standards by consistently preparing beverage products, creating cleaning schedules, restocking items, and sanitizing equipment to reduce health risks and safety hazards.
- Implemented effective inventory control systems, reducing food spoilage and waste.
- Achieved facility compliance with health codes, sanitation requirements, and license regulations resulting in mitigated financial consequences.
- Delivered efficient solutions for escalated customer inquiries, showcasing expertise and attaining high levels of satisfaction while nurturing long-term loyalty.
Logistics Supervisor
National Systems Corporation
06.1995 - 07.2000
- Oversaw the daily shipping and receiving operations, managing over 150 packages per day.
- Enforced team adherence to safety regulations and protocols.
- Developed and implemented strategies to improve team productivity and efficiency.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Reduced shipping errors by implementing a robust quality control system for accurate order processing.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
Education
GED -
Virginia Randolph High School
Glen Allen, VA11.1994
Skills
- Lean Six Sigma training
- OSHA 30 training
- ISO 9001 training
- Resource Conservation and Recovery Act training
- Good Manufacturing Practices training
- Hazard Analysis Critical Control Points training
- Quality Control
- Analytical Skills
- Continuous Improvement
- Problem-solving abilities
Timeline
Quality Control Manager
T&H Services
04.2017 - Current
Restaurant Manager
EA Michaels Inc.
02.2008 - 04.2017
Restaurant Manager
First Capital City Restaurants
08.2000 - 02.2008
Logistics Supervisor
National Systems Corporation
06.1995 - 07.2000
GED -
Virginia Randolph High School
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