Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Vendor Invoice Control Administrator, Senior
NetJets
Columbus, Ohio
03.2009 - Current
Analyze and investigate billing discrepancies against previously negotiated contract terms (saved company $1.25 million in 2023)
Sole ownership of top account: responsible for identifying various risks, interpreting contract language, and applying it for use in identifying invoice discrepancies, creating process adjustments based on understanding the tools already available within the vendor’s environment to gain transparency and resolve issues quicker
Assist in training new employees
Research and issues impacting the department.
Vendor Invoice Control Administrator
NetJets
- 03.2019
Analyze and investigate billing discrepancies against previously negotiated contract terms
(contributed to an annual department savings exceeding $1.25 million) Manage and maintain multiple high-profile accounts: responsible for identifying various risks, repeated errors, and process adjustments
Interface with clients and gain agreement on root causes of issues and appropriate corrective action while maintaining positive client relationships
Utilize multiple web-based programs with ease, including billing software (Crossroads), reporting software (Business Intelligence); NetJets specific software detailing all flight activity, and data (IJet II).
Catering Services
NetJets
Columbus, Ohio
03.2003 - 01.2005
Provided outstanding leadership as main point-of-contact with internal departments
Created new and innovative strategies that improved efficiency and accuracy for department
Utilized analytical skills and creativity to troubleshoot problems
Designed solutions that accomplished successful results under challenging circumstances (still used as best practice today)
Researched and negotiated difficult requests with limited notice
Maintained positive working relationships with Owner Services, Crew Services, and Crew members
.
Financial Advisory Team Intern
Merrill Lynch; U.S. Private Client Group
Scottsdale, Arizona
01.2002 - 08.2002
Created Financial Foundation Profiles for clients, researched stocks and mutual funds, and prepared materials for broker-client meetings
Transferred client information into new database system and assisted with the system conversion by offering constant feedback to the system analyst
Promoted to supervisor over three interns.
Catering Services Team Lead
NetJets
01.2005
Assisted in the creation of all process documents
Participated in the RFQ process and coordinated all test orders throughout the country
Monitored phone calls and created standard template for phone protocol
Researched chronic individual issues and provided solutions for more successful results.
Education
Bachelor of Interdisciplinary Studies - Business & Communication
Arizona State University
05.2002
Skills
Contract Negotiations
Payment Processing
Risk Management
Relationship Management
Issue Resolution
Revenue Generation
Timeline
Vendor Invoice Control Administrator, Senior
NetJets
03.2009 - Current
Catering Services Team Lead
NetJets
01.2005
Catering Services
NetJets
03.2003 - 01.2005
Financial Advisory Team Intern
Merrill Lynch; U.S. Private Client Group
01.2002 - 08.2002
Vendor Invoice Control Administrator
NetJets
- 03.2019
Bachelor of Interdisciplinary Studies - Business & Communication