Brian Plasencia Chavez
Norcross,GA
Summary
Highly motivated and customer-focused Assistant Manager with over four years of experience at QuikTrip, skilled in driving sales performance, leading teams, and delivering a premium service experience in high-volume retail. Known for consistently exceeding sales goals, building strong customer relationships, and managing operations with precision and professionalism. Adept at understanding customer needs, upselling high-value products, and creating repeat business through trust and reliability. Now seeking to bring this results-driven mindset and service excellence to a luxury automotive sales role, where a passion for high-end vehicles and a commitment to client satisfaction can drive long-term success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager, Sales
QuikTrip
Norcross, GA
05.2020 - Current
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Monitored inventory levels and coordinated with the procurement department to ensure product availability.
- Coached, developed and motivated team to achieve revenue goals.
- Utilized company selling model to engage and connect customers with brand.
- Evaluated store performance and recommended action plans to increase productivity.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
Education
High School Diploma -
Norcross Highschool
5300 Spalding Dr05-2022
Skills
- Customer relationship management
- Sales forecasting
- Inventory management
- Lead generation
- Problem solving
- Time management
- Customer engagement
- Sales strategy
- Strong negotiation
- Sales reporting
- Verbal and written communication
- Upselling and quota achievement
- Team motivation
- Customer service
- Conflict resolution
- Goal setting
- Teamwork and collaboration
- Product sales
Languages
English
Professional
Spanish
Professional
Certification
- Food Manager Certification
Accomplishments
- 100% Customer service
- 100% Customer satisfaction
References
References available upon request.
Timeline
Assistant Manager, Sales
QuikTrip
05.2020 - Current
High School Diploma -
Norcross Highschool