Brian Pollack

• Promoted to Open New location (Albrecht Buick GMC of Wakefield) at the beginning of pandemic, after seven years with the Infiniti of Norwood Preowned/Wholesale Director for the group.
• Maintained all safety protocols during COVID -19.
• Recruited and hired team members across all departments and increased as pandemic lifted.
• Coached sales team in product knowledge and process and procedures.
• Started each deal day with save a deal and strategy meeting to inform team of any new inventory arrival, changes in incentives, and to tackle any customer issues to manage and control bleeding or unhappy customers.
• Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
• Established a positive work environment within the sales team that fostered collaboration and healthy competition, contributing to overall success.
• Knowledge of GM-Global, CDK, CDK e-leads, Vauto, Vincue, Mastermind and Axcessa.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.

• Managed all inventory effectively to ensure optimal turnover rate and appropriate vehicle mix.
• Negotiated used car pricing when auctioned off our wholesale inventory,
• 75-125 vehicles a week i managed/wholesaled sold live threw auto auction of New England, previously adesa.
• All purchasing of off lease vehicles from our lease portfolio.
• On the road buyer for our location.
• Approved all safety checks and CPO checks to follow manufacturer guidelines.
• Personally handled all advertisement of Preowned inventory that each vehicle was represented, displayed and described one hundred percent accurately.
• Worked with all vendors to ensure all wholesale pricing was accurate and work completed in a timely manner.
• Always hands on to ensure nothing was missed to maximize profit and turnover rate.

• Promoted to Pre-owned manager/sales manager after 3-1/2 years on the sales floor and spent 6 months as the assistant used car manage.
• Trained on all software and processes and procedures of the used car department.
• Have an eye for finding flaws and imperfections and knowing paint work or if its a bad factory finish
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained a strategy and strong relationship between service department and myself to have trust in each other so there was no vehicle getting fixed or not fixed according to what it really needs.
• stay on top of any ageing inventory , re-clean,re-priced, new window stickers, new photos ( time of the year ) whatever it needs

• Collaborated with fellow sales team members on shared goals and strategies for achieving dealership-wide success.
• Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
• Mentored new sales associates by sharing best practices and offering guidance on how to effectively connect with customers for successful outcomes.
• Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
• Answered telephone and email inquiries from potential customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Responded to customer enquiries via telephone and email.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Expanded customer base through targeted prospecting and networking efforts

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.

exotic inventory, manager of fresh inventory, advertising, detailing, display of inventory, auto-shows, overseeing transportation, walk arounds with customer,