Brian Ponce
Westbury,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Secretary (FlexStaff)
NHPP Pulmonary & Sleep Medicine
03.2024 - Current
- Scheduled appointments and conducted follow-up calls to patients.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate personal requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system and enthusiastically greeted the patients.
Second Assistant
McDonald's
08.2021 - 05.2024
- Financial and staff management, adhering to health and safety rules and ensuring customer satisfaction
- Maintains staff by recruiting, selecting, orienting, and training employees
- Managing assigned systems, like training, Food Safety, and Inventory Management, setting goals, delegating tasks
- Trained and managed over ten employees on using the register, creating food for purchase & maintaining the store.
Shift Manager
McDonald's
11.2020 - 08.2021
- Provide leadership to crew and other managers during a shift to ensure great quality, service and cleanliness to customers
- Meet targets during shifts and help assigned departments meet their goals
- Monitoring performance of crew members during the shift and providing assistance when needed.
Crew Member
McDonald's
08.2019 - 11.2020
- Provide outstanding customer service by taking orders, accurately preparing food, and ensuring prompt delivery of orders
- Efficiently handled cash transactions, maintaining a balanced register
- Work alongside team members to maintain a clean and organized dining area, consistently meeting the standards set by the restaurant.
Education
Advanced Regents diploma -
Westbury High School
Westbury, NYSkills
- Proficient communication
- Quick learner & team player
- Cash office experience
- Strong customer service
- Spanish & English proficient
Timeline
Secretary (FlexStaff)
NHPP Pulmonary & Sleep Medicine
03.2024 - Current
Second Assistant
McDonald's
08.2021 - 05.2024
Shift Manager
McDonald's
11.2020 - 08.2021
Crew Member
McDonald's
08.2019 - 11.2020
Advanced Regents diploma -
Westbury High School