Brian Pontolillo
LAKE HAVASU CITY,AZ
Summary
Several years experience in multiple job skills including but not limited to; Construction installations and management, Insurance compliance and management, and inside sales leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven expertise diversified in lead sales experience, insurance products/compliance, and construction services that's customer focused. Familiar with analyzing documentation and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting deadlines and objectives.
Overview
18
18
years of professional experience
Work History
Installation Technician
Precision Millwork Installations
Grand Junction , CO
2020.08 - 2023.07
- Installed interior and exterior door frames, casings, baseboards, and window trim.
- Assembled millwork components such as cabinets, countertops, shelves, and bookcases.
- Measured and cut wood for custom installations.
- Performed minor carpentry tasks such as sanding and staining wood.
- Assisted with the installation of commercial doors, frames, and hardware.
- Transported materials between job sites using company vehicles.
- Followed safety protocols when operating power tools such as saws, drills.
- Unloaded materials from delivery trucks onto job sites safely and efficiently.
- Collaborated with other tradespeople onsite when needed for larger projects.
- Inspected installed millwork for any defects before signing off on completed jobs.
- Communicated regularly with supervisors regarding progress updates on projects.
- Inspected and completed troubleshooting to repair machinery.
- Read blueprints and sketches to fabricate equipment, make modifications and establish work procedures.
- Assembled moving parts and sub-assemblies and adjusted, leveled and tensioned machines and components.
Insurance Coordinator
Interweb Insurance LLC
Lake Havasu City , AZ
2012.03 - 2020.04
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
- Assisted with the development of training materials related to insurance products and services.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Provided assistance with the coordination of underwriting activities for new business policies.
- Researched policy changes requested by clients and updated their accounts accordingly.
- Drafted letters informing customers of changes in their policy terms or coverage limits.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Analyzed current processes for identifying areas where improvements could be made in order to increase efficiency.
- Complied with insurance regulations dictated by local, state and federal agencies.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Handled modification and updating of policies.
- Checked documentation for appropriate coding, catching errors and making revisions.
Job Site Manager
JLP Construction Inc.
San Clemente , CA
2010.11 - 2012.01
- Developed and maintained project plans, schedules, budgets, and performance metrics.
- Coordinated with subcontractors to ensure timely completion of projects.
- Monitored progress of construction activities on site.
- Inspected completed work for compliance with applicable codes and regulations.
- Resolved conflicts between contractors in a timely manner.
- Reviewed contract documents for accuracy and completeness prior to execution.
- Ensured that all personnel had the necessary qualifications and certifications required by law to perform their duties onsite.
- Maintained accurate records of materials used, labor hours worked, and other costs associated with the project.
- Provided guidance to workers regarding proper use of tools and equipment onsite.
- Assisted in resolving disputes between workers or other personnel as needed.
- Supervised employees involved in various stages of construction process including excavation, foundation pouring, framing, roofing .
- Developed strategies for dealing with potential problems before they arise.
- Collaborated with architects and engineers to ensure design specifications were met.
- Managed multiple projects simultaneously while ensuring quality control measures were followed.
- Communicated effectively with clients about project status updates and changes.
- Ordered supplies as needed for efficient operation of job sites.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Retained records of supplies and tools used and tasks performed for each project.
- Analyzed job specifications to determine appropriate construction methods.
- Interpreted blueprints and plans and relayed information to team of workers.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Interviewed and hired qualified candidates to fill open staff positions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Monitored worksite personnel to maintain high levels of quality and performance.
Inside Sales Lead
Dexcom Inc.
San Diego , CA
2005.02 - 2010.11
- Developed and implemented strategies to increase sales revenue.
- Coordinated with other departments to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Conducted weekly meetings with inside sales team members to review performance objectives.
- Provided guidance and support to the inside sales team on daily operations.
- Managed customer accounts, developed relationships, and facilitated cross-selling activities.
- Created training materials and conducted new hire onboarding sessions.
- Responded promptly to inquiries from customers regarding products and services offered by the company.
- Performed data entry tasks into internal systems such as Salesforce CRM.
- Developed reports highlighting key metrics such as close rates, average order size.
- Assisted with the development of marketing campaigns targeting existing customers.
- Generated leads through cold calling prospects within assigned territories.
- Organized trade shows, conferences, webinars, seminars, and other events aimed at increasing brand awareness.
- Generated leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Managed team of 5 sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate company initiatives.
- Managed performance and salary reviews.
- Worked with marketing department to prepare campaigns for lead generation.
- Monitored employee productivity and motivated team to meet daily goals.
- Collaborated with marketing and development departments for effective sales.
- Managed team of 5 sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate company initiatives.
- Facilitated implementation of new technology.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recruited, hired and trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
Inside Sales Team Lead
Dexcom
San Diego , CA
2005.02 - 2010.09
- Developed and implemented strategies to increase sales team performance.
- Trained and coached new sales personnel on best practices, customer service, and account management.
- Conducted weekly one-on-one meetings with staff to review goals, objectives, and progress towards targets.
- Ensured all customer inquiries were addressed in a timely manner.
- Monitored sales activities and provided feedback to improve results.
- Analyzed data from weekly and monthly reports to identify areas of improvement for the team.
- Collaborated with other departments to ensure customer satisfaction was met consistently.
- Maintained detailed records of sales activity for each individual member of the team.
- Created an incentive program that motivated sales staff to reach their goals quickly and efficiently.
- Managed customer accounts by providing solutions to any issues or concerns they may have had.
- Created daily, weekly, monthly reports that tracked key metrics such as revenue generated, number of calls made.
- Resolved escalated customer complaints in a professional manner.
- Implemented processes that improved efficiency and accuracy within the sales department.
- Organized regular team building activities to foster collaboration among employees.
- Recruited top talent for open positions within the inside sales division.
- Negotiated contracts with vendors when necessary for supplies or services required for operations.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Worked with marketing department to prepare campaigns for lead generation.
- Monitored employee productivity and motivated team to meet daily goals.
- Managed team of 5 or more sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate company initiatives.
- Facilitated implementation of new technology.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Resolved customer issues and offered continual support throughout sales, delivery and insurance benefits processes.
- Networked to build client base and promote products to new and existing clients.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Education
Associate of Arts - Communications
CSUSM
San Marcos, CA2003-01
Skills
- Installation Planning
- Installation Tools
- Telecommunications
- Assembly and Installation
- Project Management
- Problem Analysis
- Basic Carpentry
- Troubleshooting Skills
- Equipment Installation
- Troubleshooting and Diagnosis
- Customer Service
- Job Planning
- Worksite Safety
- Work Inspection
- Power Tools Operation
- Workflow Management
- Sales Team Oversight
- Sales Team Assistance
- Staff Training
- Sales Presentations
- Training Staff
- Sales Expertise
- Management Support
- Territory Management
- Sales Strategies
- Process Improvement
- Marketing
- Workflow Optimization
- Business Development Understanding
- Workforce Management
- Team Building/Leadership
- Staff Management
- Social Media Marketing
Accomplishments
- Achieved Presidents Club in surpassing annual sales quotas.
- Achieved academic honor role
Affiliations
- involved in animal rescue and re-homing
- Avid outdoorsman
Timeline
Installation Technician
Precision Millwork Installations
2020.08 - 2023.07
Insurance Coordinator
Interweb Insurance LLC
2012.03 - 2020.04
Job Site Manager
JLP Construction Inc.
2010.11 - 2012.01
Inside Sales Lead
Dexcom Inc.
2005.02 - 2010.11
Inside Sales Team Lead
Dexcom
2005.02 - 2010.09
Associate of Arts - Communications
CSUSM
Similar Profiles
Jennifer RoblesJennifer Robles
Invoice Clerk at JCA Millwork InstallationsInvoice Clerk at JCA Millwork Installations
Barbara MontoyaBarbara Montoya
Payroll Specialist at Arcade Millwork InstallationsPayroll Specialist at Arcade Millwork Installations
Eduardo VerdeciaEduardo Verdecia
Owner / Installer at Central Florida Precision Installations LLCOwner / Installer at Central Florida Precision Installations LLC