Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brian Poole

Management
Cincinnati,OH

Summary

Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Substitute Teacher, K-12

Collaborative Sub Solutions
09.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Collaborated with colleagues to develop innovative approaches to teaching.

Customer Service Call Center Supervisor

ACV Auto Auctions
10.2017 - 09.2022
  • Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Branch Manager

True Blue People Ready
06.2007 - 03.2016
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.

Education

High School Diploma -

Princeton High School
Cincinnati, OH

No Degree - Organizational Leadership

University of Cincinnati
Cincinnati, OH

Skills

  • Disciplinary Procedures
  • Positive Reinforcement
  • Shared Governance
  • Infection Prevention and Control
  • Class Encouragement
  • Key Account Generation
  • Client Development and Retention
  • B2B Sales
  • Post-Sales Support
  • Complex Problem-Solving
  • Notary Public

Accomplishments

Achieved President's club in 2012 for exceeding projected sales.

Mayor of the Village of Woodlawn 2020-present

Timeline

Substitute Teacher, K-12

Collaborative Sub Solutions
09.2022 - Current

Customer Service Call Center Supervisor

ACV Auto Auctions
10.2017 - 09.2022

Branch Manager

True Blue People Ready
06.2007 - 03.2016

High School Diploma -

Princeton High School

No Degree - Organizational Leadership

University of Cincinnati

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Brian PooleManagement