Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Porter

7151 E Us Highway 60 Lot 666,AZ

Summary

Adept at leading teams to success, I significantly enhanced customer satisfaction and team productivity at Lowes Home Improvement. Leveraging strong problem-solving and leadership skills, I implemented efficient workflows and safety protocols, achieving notable improvements in operations. My approach combines effective communication with goal-oriented strategies, fostering a culture of excellence and adaptability.

Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

16
16
years of professional experience

Work History

Supervisor

Lowes Home Improvment
03.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Developed effective improvement plans in alignment with goals and specifications.

Sales Support Specialist

Lowes Home Improvment
11.2017 - Current
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Coordinated responses and resources to handle special client requests.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Sales Associate

Lowes Home Improvment
08.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Overnight Stocker and Receiver

Lowes Home Improvment
11.2012 - Current
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
  • Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
  • Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
  • Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Kept work areas neat, clean and free from debris.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Call Center Representative

Iqor
02.2009 - 12.2011
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

General Studies -

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

High School Diploma -

Gilbert High School
1101 E Elliot Rd Gilbert Az
04-1996

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff discipline
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Schedule development
  • Public speaking
  • Conflict resolution
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Task delegation
  • Documentation and reporting
  • Workflow management
  • Employee development
  • Risk management
  • Performance management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Reliability
  • Self motivation
  • Adaptability
  • Goal setting
  • Teamwork
  • Team leadership

Timeline

Supervisor

Lowes Home Improvment
03.2020 - Current

Sales Support Specialist

Lowes Home Improvment
11.2017 - Current

Sales Associate

Lowes Home Improvment
08.2015 - Current

Overnight Stocker and Receiver

Lowes Home Improvment
11.2012 - Current

Call Center Representative

Iqor
02.2009 - 12.2011

General Studies -

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Gilbert High School

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Brian Porter