Brian Pumilia
Colorado Springs,CO
Summary
Experienced leader skilled in educational management, enrollment, operations, customer support, and driving positive outcomes. High EQ, excellent communication and problem-solving skills, and a passion for experiential learning and stakeholder engagement. Expertise in admissions, advising, recruitment, coaching, and data strategy. Approach ambiguity with a growth mindset.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Senior Faculty Manager
Flatiron School
Remote
01.2022 - 12.2022
- Led instructional teams (21 direct reports) across four modalities and three disciplines (product design, cybersecurity engineering, data science) toward goal achievement
- Worked closely with cross functional partners toward successful student outcomes with consumer and Fortune 500 enterprise clients
- Hired and onboarded 10 new instructors
- Launched, staffed and oversaw 32 cohorts consisting of close to 900 students, collectively
- Resolved escalations via skillful communication, creative problem solving, collaboration and follow-through
- Conferred with educators to identify current classroom concerns and diversify instructional strategies
Director, Live Cybersecurity Programs
Flatiron School
Remote
03.2021 - 12.2021
- Cross functional discipline leader responsible for leading Delivery Team’s strategic direction, driving performance, and aligning and prioritizing discipline-wide initiatives
- Steadily increased NPS from Q1 through Q4 despite high rate of organizational change
- Developed and executed instructional best practices training, creating clarity around expectations, standards and practices
- Key contributor in developing org-wide solutions for logistical staffing challenges
- Exceeded organizational goals by achieving 87% job placement rate in 2021
Campus Director
SecureSet Academy (Subsidiary, Flatiron School)
Colorado Springs, CO
07.2020 - 02.2021
- Managed all aspects of campus operations, served as campus representative to internal and external stakeholders, drove student outcomes and satisfaction
- Created culture of transparency, trust and clarity during period of rapid change and uncertainty
- Improved student performance assessment and remediation resulting in increased graduation rates
- Strengthened relationships with local partner organizations
- Launched Talent Acquisition Pipeline program with Fortune 500 company
- Conducted “ground game” marketing including events, radios ads, conference participation, partnerships, blog, social media and newsletter content
- Key contributor on post-acquisition systems and operations integration
- Partnered with People Team to develop new onboarding processes and policies for adjunct instructors
- Determined course schedules and coordinated teaching assignments
Enrollment Manager
Colorado State University - Global Campus
Hybrid
07.2018 - 06.2020
- Successfully led diverse team of 8-12 Enrollment Counselors toward goal achievement in demanding and high-pace environment
- Daily management of team activities and performance
- Regular coaching through one on ones, call observations, data analysis, training
- Crafted and conducted interviews with prospective employees
- Collaborated across departments to develop and implement initiatives toward shared goals around student retention
Team Lead/Senior Enrollment Counselor
Colorado State University - Global Campus
Greenwood Village, CO
03.2013 - 06.2018
- Supervised team of 4 to 5 Enrollment Counselors while executing individual enrollment counseling responsibilities at high level
- Provided regular coaching/support and analyzed team and individual performance metrics
- Participated in departmental hiring and decision-making
- Delivered performance reviews, approved PTO
- Handled escalations and executed resolutions for grievances
Enrollment Counselor
Colorado State University - Global Campus
Greenwood Village, CO
01.2012 - 03.2013
- Heavy outreach, follow-up and enrollment of prospective students in challenging, goal-driven environment on high-performing team
- Consistent top performer resulting in promotion to Team Lead
- Created and maintained relationships with modern learners via telephone, email and chat
- Focuses included lead management, recruitment, retention and advising
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Helped students complete applications and navigate admissions processes.
Technical Care Specialist
T-Mobile USA
Colorado Springs, CO
04.2011 - 12.2011
- Provided Tier II technical support to customers via inbound telephone calls
- Assisted 20 – 30 callers per day in call center environment, providing excellent customer service
- Used ticketing systems to manage and process support actions and requests
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Academic Advisor
Westwood College
Colorado Springs, CO
03.2010 - 03.2011
- Created and maintained relationships with online students in interest of their success and retention
- Provided support in form of customer service, motivation, problem solving and success strategies
- Retained extensive knowledge of college policies, degree requirements and resources
- Collaborated with colleagues on projects resulting in increased student retention.
Enrollment Support Specialist
Westwood College
Colorado Springs, CO
03.2009 - 03.2010
- Excelled at maintaining positive, productive relationships with students and colleagues
- Consistently met or exceeded targeted activity and retention goals
- Counseled new students on all financial aid processes (Title IV, professional judgment, verification, scholarships, private financing)
- Set expectations for placement exams, orientation and preparing for success in online programs
Senior Assistant Director of Admissions
Northern Illinois University
DeKalb, IL
08.2005 - 06.2008
- Coordinated honors student recruitment, including event planning, research, marketing and campus-wide collaboration to recruit diverse group of high achieving prospects
- Increased event attendance from below 90 guests to over 250; over 50% matriculated
- Provided crime statistic analysis between NIU and other state universities in Illinois; maintained this database
- Participated in employee search committees, assisting in making hiring decisions
- Trained new employees
- Represented NIU in Illinois Association for College Admission Counseling (IACAC)
Assistant Director of Admissions
Northern Illinois University
DeKalb, IL
08.2000 - 07.2005
- Managed recruitment territories including up to 80 high schools and 6 community colleges throughout Midwest, selling merits of NIU
- Increased applications year over year
- Consulted prospective students, parents, counselors and faculty members via phone, e-mail, written correspondence and in person
- Counseled students on college selection and solved problems relating to their transition to university
- Gave hundreds of presentations to groups ranging from 5 to 500
Education
Bachelor of Arts - History
Northern Illinois University
Dekalb, IL05.2000
Skills
- Technical (MS Office, Salesforce, Google Suite, Figma, Miro, Canvas, Slack, Zoom)
- Performance Management
- Servant Leadership
- Team Building
- Stakeholder Engagement
- Hiring/Onboarding
- Change Management
- Mentoring/Coaching
- Training and Development
- Facilitation
- Design Thinking
- Consultative Sales
- Customer Service
- Event Coordination
- Lead Management
- Presentation
- Recruitment
- College Advising
Certification
- UX Design, Upskillist - Feb 2023
- Agile Fundamentals: Including Scrum and Kanban, Udemy - Jan 2021
Accomplishments
- Employee Recognition Award, Quarter 1, Colorado State University Global, 2019
- Manager's Award for Making a Difference, Colorado State University Global, 2016
- Nominated, IACAC College Director, 2007
- Nominated, IACAC Delegate to the National Association for College Admissions Counseling, 2006.
- James Alexander Newcomer Award, IACAC, 2005.
- Supportive Professional Staff Award for Excellence, Northern Illinois University, 2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I dwell in possibility.
Emily Dickinson
Timeline
Senior Faculty Manager
Flatiron School
01.2022 - 12.2022
Director, Live Cybersecurity Programs
Flatiron School
03.2021 - 12.2021
Campus Director
SecureSet Academy (Subsidiary, Flatiron School)
07.2020 - 02.2021
Enrollment Manager
Colorado State University - Global Campus
07.2018 - 06.2020
Team Lead/Senior Enrollment Counselor
Colorado State University - Global Campus
03.2013 - 06.2018
Enrollment Counselor
Colorado State University - Global Campus
01.2012 - 03.2013
Technical Care Specialist
T-Mobile USA
04.2011 - 12.2011
Academic Advisor
Westwood College
03.2010 - 03.2011
Enrollment Support Specialist
Westwood College
03.2009 - 03.2010
Senior Assistant Director of Admissions
Northern Illinois University
08.2005 - 06.2008
Assistant Director of Admissions
Northern Illinois University
08.2000 - 07.2005
Bachelor of Arts - History
Northern Illinois University
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