Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Purcell

Peru

Summary

Dynamic Department Supervisor at Lowes Home Improvement with proven leadership skills and a strong focus on customer relations. Successfully coached teams to enhance sales strategies, achieving significant productivity improvements. Expert in process development and problem resolution, fostering a collaborative environment that drives growth and efficiency.

Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening, and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

38
38
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
09.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Leader

Walmart
10.2006 - 01.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.

Building Maintenance Worker

FSA of Clinton Community College
09.2015 - 01.2018
  • Installed new locks, door handles, and door closers.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed preventive maintenance schedule to support building systems functionality.
  • Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
  • Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
  • Restored and repaired worn and damaged building components to support appearance, longevity and security.
  • Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
  • Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Kirby of Plattsburgh

Kirby
04.1987 - 01.1989
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built strong client rapport to establish diversified network of connections.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Exceeded monthly sales targets and quotas consistently.
  • Developed and implemented sales strategies to increase revenue.

Education

High School Diploma -

Plattsburgh High School
Plattsburgh, NY
06-1986

Skills

  • Process and procedure development
  • POS systems operations
  • Stock management
  • Growth planning
  • Workplace safety
  • Time management
  • Sales strategies
  • Interactive communication skills
  • Customer relations
  • Staff supervision
  • Leadership skills
  • Problem-solving
  • Customer service
  • Sales growth
  • Decisiveness
  • Problem resolution

Timeline

Department Supervisor

Lowes Home Improvment
09.2023 - Current

Building Maintenance Worker

FSA of Clinton Community College
09.2015 - 01.2018

Team Leader

Walmart
10.2006 - 01.2023

Kirby of Plattsburgh

Kirby
04.1987 - 01.1989

High School Diploma -

Plattsburgh High School

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