BRIAN PURSLEY
HORTON
Summary
Dynamic sales professional with a proven track record at Extreme Dodge Chrysler Jeep, excelling in customer relationship management and sales strategy. Recognized for enhancing customer satisfaction and driving revenue growth through effective team collaboration and financial analysis. Committed to delivering exceptional service and fostering lasting client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SALES AND FINANCE
Extreme Dodge Chrysler Jeep
Jackson
03.2015 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Salesperson
Henkel Auto Group
BATTLE CREEK
06.2007 - 06.2025
- Collaborated with team members to develop effective sales plans.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Monitored inventory levels and placed orders as needed.
- Developed key customer relationships to increase sales.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about products and services offered by the company.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Acquired new customers and identified unique needs to deliver relevant products.
- Negotiated deals and handled complaints or objections.
- Recruited, hired and trained new hires to optimize profitability.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - BUSINESS MANAGEMENT/MARKETING
WESTERN MICHIGAN UNIVERSITY
KALAMAZOO,MISkills
- Sales strategy
- Customer relationship management
- Financial analysis
- Market research
- Inventory management
- Team collaboration
Certification
- Chrysler/Stellamtis sales certified 33 years
Timeline
SALES AND FINANCE
Extreme Dodge Chrysler Jeep
03.2015 - Current
Salesperson
Henkel Auto Group
06.2007 - 06.2025
Some College (No Degree) - BUSINESS MANAGEMENT/MARKETING
WESTERN MICHIGAN UNIVERSITY
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