Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Quiterio

North Hills,CA

Summary

Help Desk Technician II with robust expertise in Active Directory and exceptional documentation skills, delivering effective Tier II support. Accomplished in managing Office 365 environments and streamlining incident management processes, leading to improved user satisfaction and efficient resolution of technical issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Technician II

Careismatic Brands
Chatsworth, USA
07.2022 - 08.2024
  • Provided Tier II support for software, hardware, and systems across Mac and Windows environments.
  • Administered Active Directory, including user creation, group policies (GPO), and Microsoft LAPS.
  • Managed Office 365 user administration, mailbox setup, and Exchange Online configuration.
  • Performed application deployments using MDT and PDQ.
  • Managed asset tracking systems and documented procedures in OneNote.
  • Provided onboarding setup, including computer imaging and user pre-configuration.
  • Supported VMware, Microsoft 365, Entra, Intune, Crowdstrike, Sophos Central, and Azure AD environments.
  • Troubleshot advanced workstation issues including drivers and hardware replacements.
  • Administered VPN and remote desktop setups, Duo Security, ZScaler and ERP systems (Sage 500, Jesta).

Service Desk Engineer Level 2

Allied Digital Services LLC
Torrance, USA
03.2021 - 06.2022
  • Provided onsite and remote support to end users, resolving incidents and meeting SLA targets.
  • Installed, upgraded, and repaired desktops, laptops, printers, and peripheral devices.
  • Offered network support including printer configuration, IP addressing, and LAN connectivity.
  • Delivered VIP support across hardware and mobile devices.
  • Maintained documentation and tracked issues through a problem management system.

Education

Associate in Science (A.S.) - Computer and Network Technology

Pierce College
Winnetka, CA
05.2027

Skills

  • Active Directory
  • GPO
  • Office 365
  • Exchange Online
  • Azure AD
  • VMware
  • Intune
  • MDT
  • PDQ
  • Microsoft LAPS
  • Duo Security
  • VPN
  • Crowdstrike
  • Sophos Central
  • TCP/IP
  • DHCP
  • Sage 500 ERP
  • Jesta ERP
  • ServiceNow
  • OneNote
  • Adobe Creative Cloud
  • Imaging
  • Troubleshooting
  • Replacement
  • Mac/Windows setup
  • PowerShell
  • Clear communicator
  • Strong documentation
  • Process improvement mindset
  • Incident management
  • Hardware maintenance
  • System maintenance
  • Support ticket system management

Certification

  • CompTIA A+ (In Progress)
  • CompTIA Network+ (In Progress)
  • AZ 104 (In Progress)

Timeline

Help Desk Technician II

Careismatic Brands
07.2022 - 08.2024

Service Desk Engineer Level 2

Allied Digital Services LLC
03.2021 - 06.2022

Associate in Science (A.S.) - Computer and Network Technology

Pierce College

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Brian Quiterio