Brian Ramoth

• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Generated reports detailing findings and recommendations.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Managed client relationships through regular check-ins and updates on project progress.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Managed all aspects of staffing, budget planning, and strategic projects for a 300-seat contact center.

Oversaw operations of three teams focusing on volume forecasting/scheduling and maintaining quality management and customer success.

Front line manager of call center team responding to customer inquiries. Heavy focus on metrics, efficiency, and high levels of customer service.

Call center representative, trainer, and supervisor.