Summary
Overview
Work History
Education
Skills
Community Development
Certification
Timeline
Generic

Brian Raper

Avon,CO

Summary

PUBLIC LANDS AND WATER PROFESSIONAL _________________________________________________________

_________________________________________________________

Extensive experience working outdoors, collaborating, developing partnerships, implementing programs, and managing complex logistical operations. Strong team player with a positive attitude, and proven ability to establish rapport with customers, clients, and colleagues. Motivated by a passion for creativity, problem-solving, a positive attitude, and contributing to organizational success.

Overview

15
15
years of professional experience
3
3

Certifications

Work History

Water Conservation / Customer Service Specialist

Eagle River Water and Sanitation District
Vail, CO
10.2019 - 07.2025
  • Engaged directly with clients, customers, businesses, and partners, offering irrigation evaluations, consultations, programs, and events.
  • Recruiting, interviewing, training, and mentoring new team members and interns.
  • Utilized Excel, PowerPoint, Lists, Power BI, Teams, SharePoint, and Outlook for project and data management.
  • Leveraged industry-specific software, including Advanced CIS, WaterSmart, Sensus Analytics, Paymentus, Infosend, and GIS.
  • Implemented an outdoor water rebate program. Worked directly with customers, performing site inspections, processing claims, and issuing rebates.
  • Staffed a busy customer call center.
  • Frequent review and auditing of customer accounts to assess water consumption, irrigation patterns, leaks, compliance, and billing issues.
  • Frequently collaborated on interdepartmental projects and tasks.
  • Participated actively in Sustainability and Safety Committees to promote best practices.

Program and Operations Manager

Eagle River Valley Food Bank
Gypsum, CO
02.2018 - 05.2019
  • Implemented an organizational roadmap. Adapted, created, and applied necessary modifications to meet operational demands and realities. The program received multiple community awards and recognition in its first year.
  • Evolved the program into a multifaceted operation that included food bank operations, mobile pantry markets, drop-off services, grocery rescue collections, and a customer food market.
  • The expanded food bank team grew from 1 employee to 6-8 staff members and dozens of part-time volunteers.
  • Grew the customers served from 17 to over 700 in the first 5 months.
  • The grocery rescue program collected over 250,000 pounds of food by the end of the first year.
  • Created a 'Master Food Tracker' data system that tracked purchases, donations, grocery rescue collections, mobile market distribution, customers served, and pounds of composting and recycling diverted.
  • Established two internal committees to enhance operations: Local Food Sourcing, and a Green Team, to enhance operational efficiency.
  • Cultivated partnerships with numerous service providers, existing food pantries, organizations, schools, local governments, and individuals to grow and strengthen community support.
  • Organized and led numerous volunteer projects, ranging in size from 2 to 25 volunteers per project.

Partnership Director

Intergovernmental Internship Cooperative
12.2014 - 06.2017
  • Program Director for a nationally recognized youth engagement and career development internship program, hiring over 250 interns annually.
  • Coordinated interagency partnerships with 19 active partners and 15 affiliated organizations.
  • Supervised core staff and interns to ensure effective operations and logistics for all programs.
  • Reported monthly to the partnership Steering Committee, and biannually to the Advisory Board.
  • Secured participation in the national BLM Direct Hire Internship program as one of only four organizations selected nationwide.
  • Pioneered initiatives while maintaining operational efficiency and professionalism.
  • Revamped internal processes by updating program manuals, expanding recruitment outreach, developing new evaluations, creating engagement events, and enhancing the annual Award Banquet.
  • Orchestrated a complete overhaul of the Youth Corps Crew Leadership training and the 40-hour Internship Orientation program.
  • Successfully collaborated to secure over 2 million dollars in grants, awards, and cooperative funding agreements.
  • Increased internship applications by 32% with a 22% growth in internship variety during the first year.
  • Received national recognition as a 'BLM Youth Coordinator Superstar for 2016.

Federal Public Lands Professional

National Park Service, US Forest Service, Bureau of Land Management
05.1998 - 12.2014
  • Accumulated 15 seasons with federal public land management agencies including the National Park Service, the US Forest Service, and the Bureau of Land Management.
  • Delivered accurate information, education, and assistance to thousands of annual visitors.
  • Organized and led frequent special events, volunteer projects, and educational programs.
  • Instructed annual Leave No Trace Trainer Course, providing outdoor skills, fostering team bonding, effective techniques to enhance visitor interactions.
  • Recruited, hired, trained, and mentored interns and staff.
  • Cash Register: processed transactions, collected funds, balanced registers, reconciled receipts, and deposited funds.
  • Reviewed, developed, and revised Job Hazard Analyses and risk management plans as needed.
  • Contributed as a Technical Search and Rescue Team member in numerous complex operations.
  • Received over a dozen cash and time-off awards.

Education

Bachelor of Science - Recreation and Park Management, Anthropology

Appalachian State University
Boone, North Carolina

Skills

  • Program management and implementation
  • Creative problem solving
  • Logistics coordination
  • Teamwork and interpersonal relations
  • Irrigation assessment
  • Water consumption analysis
  • Data collection and analysis
  • Customer relationship management
  • Stakeholder engagement
  • Operational efficiency
  • Training and mentoring
  • Attention to detail
  • Strategic planning
  • Community outreach events

Community Development

  • Adopt a Highway Annual Clean Up, May 2021, 2022, 2023, 2024, 2025
  • Lake Creek River Cleanup, 05/01/19
  • Project Funway: Silent Auction, customer service volunteer, Vail, Colorado, 01/01/19
  • HPS Drama Club: Provided food, event support, assisted with props, 01/01/17
  • Wild West Day: Logistics and event support, 01/01/17
  • Earth Day: Educational booth and event support each year, Springdale, UT, 01/01/01 to 12/31/05

Certification

  • Qualified Water Efficient Landscaper (QWEL) Oct 2023, recertified 2024, 2025
  • VX Engage Trainer (WaterSmart) June, 2025
  • Excel I, II, III: 2022,2023
  • Power BI Dashboards in a Day, 2023
  • ServeSafe Food Handling Certification, 2018
  • Deming Leadership Method Seminar, 01/01/17
  • Grant Writing Boot Camp, 3 days, 2015
  • Leave No Trace Master Educator, 40 HRS, 2010
  • Wilderness First Responder

Timeline

Water Conservation / Customer Service Specialist

Eagle River Water and Sanitation District
10.2019 - 07.2025

Program and Operations Manager

Eagle River Valley Food Bank
02.2018 - 05.2019

Partnership Director

Intergovernmental Internship Cooperative
12.2014 - 06.2017

Federal Public Lands Professional

National Park Service, US Forest Service, Bureau of Land Management
05.1998 - 12.2014

Bachelor of Science - Recreation and Park Management, Anthropology

Appalachian State University

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