Brian Reece
Locust Grove
Summary
Dedicated Service Technician with proven expertise at Roberts Heating & Cooling, excelling in installation and repair of HVAC systems. Recognized for enhancing customer satisfaction through effective communication and timely service. Skilled in troubleshooting and preventive maintenance, ensuring optimal equipment performance while adhering to safety guidelines. Committed to quality assurance and customer relationship management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician
Blair Heating & Air
05.2011 - 03.2024
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
Service Technician
Roberts Heating & Cooling
07.1999 - 08.2009
- Clarified diagnostic results to customers and proposed repair options.
- Installed cutting-edge equipment and provided clear operation instructions.
- Inspected equipment to diagnose operational issues.
- Followed safety guidelines to ensure hazard-free work environment.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
Education
Jonesboro High
Jonesboro, GASkills
- Installation and repair
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Service reports
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Customer relationship management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
- Scheduling and coordination
- Diagnostics skill
- Technical support
- Residential construction
Commercial construction experience
Certification
EPA certified
Timeline
HVAC-R Service Technician
Blair Heating & Air
05.2011 - 03.2024
Service Technician
Roberts Heating & Cooling
07.1999 - 08.2009
Jonesboro High
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