Brian Reed
Banking & Management
Plant City,FL
Summary
Dynamic banking and operations leader with extensive expertise in mortgage servicing, auto finance, wire transfers, and funding management within large financial institutions. Solid career foundation includes mortgage origination, home equity, loan modifications, and retail and institutional wire operations, demonstrating a comprehensive understanding of the full payment and funding lifecycle. Renowned for consistency, sound judgment, and long-term performance in highly regulated, high-volume environments, with a proven ability to oversee complex end-to-end operational processes. Recognized as a subject matter expert in wire operations and funding management, consistently driving performance improvements, strengthening controls, and modernizing processes while maintaining seamless service delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Wire Operations Manager
USAA
Tampa, FL
01.2016 - Current
Responsible for the end-to-end management of domestic and international wire operations, including intake, validation, screening, release, settlement, exception handling, and escalation resolution. Served as the sole manager overseeing this process, with direct accountability for regulatory compliance, operational risk, and service performance.
- Led teams supporting Regulation E–governed retail wire activity, ensuring accuracy, timeliness, and compliance across the full wire lifecycle
- Acted as the primary escalation authority for high-risk, high-value, and time-sensitive wire transactions
- Exceeded service -level objective (SLO) expectations, achieving a 98% on time deliverable rate against a 90% target.
- Led automation and modernization efforts that improved straight-through processing and reduced manual intervention
- Built and developed highly effective teams through structured onboarding, training, and coaching
- Recognized internally as a subject matter expert for wire operations, payment risk, and escalation management
Customer Service Auto Manager & Funding Manager
JPMorgan Chase
Tampa, FL
01.2009 - 02.2016
- Led funding and servicing operations across mortgage modifications, home equity products, and Chase Auto Finance, with responsibility for staff performance, funding accuracy, customer escalations, and operational controls.
- Responsible for team performance, service quality, and adherence to internal control and compliance standards
- Managed approximately 30-50 escalations a day related to auto finance servicing, mortgage funding, and customer inquiries
- Ensured accurate funding and compliance throughout mortgage, home equity, and auto finance cycles
- Oversaw daily operational activity, quality controls, and staff development
- Partnered with audit and risk teams to support reviews, remediation, and control enhancements
Loan Officer
HSBC Mortgage Services
Tampa, FL
01.1998 - 01.2009
- Built a strong foundation in mortgage lending and credit operations, supporting customers from application through funding.
- Originated and processed mortgage loans in compliance with federal and state regulations
- Conducted credit and risk assessments to support sound lending decisions
- Communicated loan outcomes clearly and consistently while meeting performance expectations
- Maintained strong customer relationships, supporting service delivery outcomes while meeting 100% of productions and compliance requirements
Education
High School Diploma -
First Coast High School
Jacksonville, Florida01.1995
Skills
- Regulation E Compliance
- Mortgage & Auto Funding Operations
- Retail & Institutional Payment Cycles
- Operational Risk & Escalations Process Controls & Governance
- Team Leadership & Development
- Payments Modernization & Automation
- Wire Processing Systems
- Payment Platforms
- ISO 20022
- SWIFT
- Microsoft Suite
- Problem-solving
- Team leadership
- Operations management
Certification
- Reduced wire-related operational risk events by 32%
- Improved processing efficiency through automation, reducing manual touchpoints by 40%
- Maintained 99% + SLA performance during periods of volume growth and system change
- Improved team quality scores to 97% and significantly reduced repeat errors
Timeline
Wire Operations Manager
USAA
01.2016 - Current
Customer Service Auto Manager & Funding Manager
JPMorgan Chase
01.2009 - 02.2016
Loan Officer
HSBC Mortgage Services
01.1998 - 01.2009
High School Diploma -
First Coast High School