Brian Reed
PORT NECHES
Summary
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Dynamic professional with over 10 years in hospitality, specializing in staff training, conflict resolution, and team motivation. Adept at supervising daily operations and enhancing customer experiences, contributing to business growth and improved service standards.
Overview
12
12
years of professional experience
Work History
Assistant Manager
La Tortia Brick Oven Pizza
2024.04 - 2025.12
- Monitored inventory levels and conducted regular stock assessments to ensure product availability.
- Implemented quality control measures to maintain high standards of food safety and customer satisfaction.
- Trained new employees on operational procedures, enhancing team efficiency and service delivery.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Bartender/Food Server
Chili's Bar and Grill
2014.04 - 2024.04
- Crafted signature cocktails and beverages to enhance guest experience.
- Provided exceptional customer service in fast-paced bar environment.
- Managed inventory and stocked supplies to ensure operational efficiency.
- Trained new bartenders on cocktail preparation and service standards.
- Iloved this job and would still be working there if the store had not shut down-
Education
High School Diploma -
PNG High School
Port Neches, TX1990-06
Skills
- Problem-solving
- Team motivation
- Staff training and development
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Staff development
- Customer service
- Money handling
- Team leadership
Timeline
Assistant Manager
La Tortia Brick Oven Pizza
2024.04 - 2025.12
Bartender/Food Server
Chili's Bar and Grill
2014.04 - 2024.04
High School Diploma -
PNG High School