BRIAN REPP
Austin,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Quick learner, able to identify problems, and solve problems with expediency. Self-starter, leadership skills, able to work independently and as a team player. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Parts Director & Service Manager
South Point Hyundai
10.2023 - Current
- Achieved revenue growth with targeted marketing campaigns promoting parts sales and services specials.
- Optimized department budget by closely monitoring expenses, identifying cost-saving opportunities, and managing resources effectively.
- Established a well-organized parts storage system, ensuring easy accessibility and accurate tracking of inventory levels.
- Developed strong vendor relationships to negotiate better pricing and improve overall cost savings.
- Supervised a team of Parts Associates, fostering an environment of teamwork, accountability, and high performance standards.
- Played an integral role in the dealership''s overall success by contributing to strategic planning initiatives, collaborating with other departments, and maintaining a high level of customer satisfaction within the Parts & Service Departments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Service Advisor
Uptown Chrysler Jeep Dodge Ram
02.2023 - 10.2023
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Maintained positive customer service ratings by effectively delivering personable client relations.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Parts Manager
Central Kia of Plano
02.2021 - 02.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Parts Director
Toyota of Lewisville
12.2018 - 01.2021
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed employee schedules and daily assignments.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Collaborated with Service Department to streamline workflow, improving communication and efficiency between departments.
Parts & Service Manager
Family Toyota of Burleson & Arlington
01.2015 - 10.2018
- Detail oriented parts professional with over 25 years’ experience in management
- Proven record of success with inventory control, DMS utilization, departmental communication, employee training program, and motivation.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed employee schedules and daily assignments.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Skills
- Project Management
- Marketing
- Budget Planning
- Team Building
- Inventory Control
- Troubleshooting and resolving service issues
- Customer Service
- Staff Training
- Operations Management
- Inventory Management
- Inventory Auditing
- Performance Improvement
- Ordering Parts
- Promotional Planning
- Customer Relations
- Goal Setting
- Vendor Relations
- Budget planning
- Improving customer satisfaction
- Profit and loss tracking
- Attention to detail
- Time management
References
- Chris Bruder (817) 637-6536
- Ava Winchester (682) 477-0895
- Chris Babb (817) 798-1559
Timeline
Parts Director & Service Manager
South Point Hyundai
10.2023 - Current
Service Advisor
Uptown Chrysler Jeep Dodge Ram
02.2023 - 10.2023
Parts Manager
Central Kia of Plano
02.2021 - 02.2023
Parts Director
Toyota of Lewisville
12.2018 - 01.2021
Parts & Service Manager
Family Toyota of Burleson & Arlington
01.2015 - 10.2018
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