Brian Reynaga
Garden City
Summary
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Overnight Retail Associate
TravelCenters of America
07.2023 - 09.2023
- Exclusively worked the Overnight Shift at TA, duties included:
- Assured daily paperwork was logged and maintained, receipts, transactions, coupons, etc.
- Authorized transactions for Fuel, Diesel, Reefer, and DEF for customers
- Processed various methods of payments, and coupons.
- Prepared QSR services.
- Used CAT scale and radio for weight Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Fuel Sales Associate
Walmart
12.2021 - 11.2022
- Took initiative and responsibilities for; managing the fuel compliance, spill buckets, checklist, safety, food safety, training new employees, helping and customer service, inside or out
- (Class C Operator)
- Communicated with customers over the phone
- Worked in sales, selling lottery, foods and beverages, diesel and gasoline
- Signed up customers for Walmart+
- Offered knowledge about Walmart+, motor oils, and cars and problems as to recommend what they needed
- Cleaned the beverage, food, freezers, bathrooms, and outside daily, especially the spill buckets; to ensure proper and professional appearance as well as to abide by unannounced fuel compliance, tobacco, and sanitary inspections
- Replenished merchandise, top-stock, over-stock and removed expired items
- Completed in-store purchases
- Handled in-store returns by entering receipts, and giving them a refund
- Entered customer information into the terminal for faulty lottery tickets, and mega millions, etc
- Also received vendor items for the fuel station, and scanned Mcclanes/vendor items into the system by using the handheld by scanning the ASN (or manually putting the invoice), and making sure the amount added up, as well as completing audits and reviewing and what was needed for more inventory, independently calling vendors and following up at times
- Completed an average of about 350+ transactions per day, without being short or long many times
- (Fast paced, usually only me when I closed from 2:30-10.)
- Was taught MRA or Merchandise Receiving Associate, receiving vendors, 40-80k (Monday to Friday)
- Inspected and made sure the cameras captured, did claims and donations, hazardous waste and learned how to handle them, as well as markdowns by policy, 2-3 days before food expiration, also had a small amount of experience with filing invoices for end of day duties
Food Handler/Maintenance
Popeye's Restaurants
12.2020 - 07.2021
- Was a food handler, soon became the go to for maintenance/misc, and overall a big part of that fast food franchise, including taking over supervision if manager left
- Made sure to cook food to required temperature and time, and throwing out after a certain period of time
- Stocked at the end of the day, including frozen items to make sure we were ready for the next day
- Kept inventory of what was needed and reported it to the manager
- Washed the dishes following safety and sanitary guidelines, as well as throwing the trash after I came in for my shift and after
- Stayed at night until everything was completed and sanitary; for the morning
- Cleaned the windows every few days, outside trash bags, added snow salt (if needed.) as well as cleaning the indoor roof vents and ceiling, to maintain a professional appearance
Self Employed
Nutri-Way
02.2017 - 01.2020
- Was Self-employed, alongside my father, traveling throughout the western states, doing consultations and diet-planning, on my spare time studied psychopharmacology and pharmacology; related to diet, alternative herbs, especially those due to pertaining to dietary supplements, as well as participating in conferences, helping with technical and IT related duties, and overall managing inventory and other miscellaneous tasks that arose, including strong interpersonal customer service on the spot
- Business was halted due to COVID-19
- Organized, create, and checked schedules on a regular basis, replacing and changing meals if desired
- Met up with people, provided a courteous and professional attitude
- Made phone calls to check-in with our clients, answered questions they had and helped compromise
- Created their nutrition plan to be both formatted in English and In Spanish
- Resolved technical problems that arose, including technological
- Explain how the dietary supplement could aid, scout and recommend local stores, assist via phone or computer if needed
Retail Hourly Associate
Dillons
05.2017 - 12.2019
- Started out as a courtesy clerk/utility clerk, soon moved up to Cashier, Self Check-Out, Front-End Supervisor, Overnight Stocking, Morning General Merchandise, but was kept as an hourly associate
- Was always called in due to my willingness to go at any time if someone didn't show up to work, or would ask if i come in at a notice
- Cleaned and sanitized restrooms and storage areas in the back-end of the store, as well as the frontend for customers and other employees
- Responded to customer inquiries about any product, or questions they may have, including checking the backroom for items, or guiding them to said item
- Drove sales to meet daily, weekly and monthly goals
- Straightened merchandise displays on sales floor
- Front-End Supervisor for many times in a week, in charge of handling the cashiers, self-checkout, providing customer service, returns, and sending people to get carts
- Overall, maintaining a professional yet fun experience for our employees and customers
Education
High school diploma -
Connections Academy
Garden City, KSSkills
- Bilingual
- Inventory Control
- Retail sales
- Pallet Jack
- Food Preparation
- Load & Unload
- Stocking
- Customer service
- Spanish
- Cashiering
- Materials Handling
- Microsoft Word
- Cash handling
- POS
- Upselling
- Compliance Management
- Food Safety
- Supervising experience
- Compliance management
- Cash register
- Food Service
- Positive and engaging demeanor
- Cash handling accuracy
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Overnight Retail Associate
TravelCenters of America
07.2023 - 09.2023
Fuel Sales Associate
Walmart
12.2021 - 11.2022
Food Handler/Maintenance
Popeye's Restaurants
12.2020 - 07.2021
Retail Hourly Associate
Dillons
05.2017 - 12.2019
Self Employed
Nutri-Way
02.2017 - 01.2020
High school diploma -
Connections Academy
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