Summary
Overview
Work History
Education
Skills
Timeline
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Brian Reynaga

Garden City,USA

Summary

Experienced retail and food service professional with over 5 years of expertise in managing high-volume transactions and delivering excellent customer service. Skilled in bilingual communication and inventory management, with a proven track record of maintaining compliance standards and enhancing operational efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

AI Content Analyst (Contract)

Telus International
12.2024 - Current
  • Evaluated and scored AI-generated responses, ads, and search content for clarity, relevance, and alignment with task guidelines.
  • Contributed to the improvement of large language models (LLMs) by assessing natural language outputs across varied domains.
  • Conducted independent research to ensure factual accuracy and cultural alignment in response evaluations.
  • Provided detailed written feedback on template quality, user intent, and ethical alignment to enhance content training data.
  • Supported structured experimentation aimed at refining AI tools used in advertising, natural language, and content generation.

Consultant, Nutrition & Support Specialist

Nutri-Way
02.2017 - Current
  • Co-managed wellness business, providing personalized meal plans and holistic health services.
  • Created personalized meal plans for over 50 clients and provided ongoing support via phone, email, and especially in-person meetings.
  • Explained dietary supplement benefits and researched and recommended herbal products and local store options.
  • Participated in wellness conferences and maintained up-to-date knowledge of herbal pharmacology and psychopharmacology.
  • Baked and sold 800–1,000 handmade nutritional cookies per month as part of our holistic offerings, managing product development, pricing, and inventory.

Ongoing Consulting (Part-Time)
Continue to advise past clients on a limited basis, providing nutritional guidance and supplement recommendations by phone and email.

Overnight Retail Associate

TravelCenters of America
06.2023 - 09.2023
  • Coordinated store operations during overnight shifts, ensuring compliance and customer satisfaction.
  • Retrieved nightly paperwork via feed reader, disposed of expired QSR items, and prepped equipment for kitchen wash cycles at shift start.
  • Processed fuel transactions (Gas, Diesel, Reefer, DEF) across two POS systems; handled cash, card, and commercial payments.
  • Disassembled, cleaned, and reassembled QSR equipment—including ice cream and popcorn machines, hot dog roller, and coffee/cappuccino stations—ensuring full sanitation compliance.
  • Prepared QSR items at 3:30 AM (hot dogs, fryer/oven startup); marked down and discarded expired food, and restocked frozen inventory with accurate labeling.
  • Completed daily paperwork for showers, memberships, and receipts to support end-of-day reporting for management.
  • Stocked merchandise from vendor deliveries and assisted with unloading; managers handled sign-off and documentation.
  • Rotated and faced inventory, handled back-stock totes, and maintained product availability during downtime.
  • Locked beer coolers, cleaned indoor/outdoor areas, and ensured the store met opening standards for morning staff.
  • Operated the CAT scale and handled reweigh charges via radio and terminal system; responded to phone inquiries and supported truck driver needs.

Fuel Sales Associate

Walmart
12.2021 - 11.2022
  • Took full ownership of fuel compliance logs, spill tracking, safety checklists, cash register counts, and station paperwork as part of daily operations as the site’s Class C Operator.
  • Processed 300-350+ daily transactions with high accuracy in a fast-paced environment, often operating the fuel station solo during closing shifts.
  • Received vendor shipments, scanned ASN invoices using handheld systems, verified quantities, and followed up with vendors independently when needed.
  • Promoted Walmart+ membership signups and provided customers with product recommendations, including motor oils and vehicle supplies.
  • Occasionally assisted with training new associates on fuel station procedures when coverage allowed.
  • Maintained exterior station areas by cleaning trash bins, squeegees, and fuel pump zones; regularly scrubbed concrete surfaces with grease and spill cleaner to ensure safety and presentation.
  • Adapted to an irregular full-time schedule, including clopening and rotating shifts, to maintain staffing and operational coverage.

Food Handler / Maintenance Associate

Popeye's Restaurants
12.2020 - 07.2021
  • Worked in a fast-paced, frequently understaffed location, often covering multiple roles during peak hours.
  • Maintained food safety standards, cooking and discarding items based on time and temperature guidelines.
  • Took initiative and regularly stayed beyond scheduled hours to ensure all tasks were completed to standard.
  • Handled minor maintenance and deep-cleaning tasks, including vents, windows, outdoor areas, and weather-related upkeep such as shoveling snow and applying ice melt.
  • Trusted to supervise the store in the manager’s absence, ensuring smooth shift transitions and team coordination.

Retail Associate – Multiple Roles

Dillons
05.2017 - 12.2019
  • Progressed from Courtesy Clerk to roles including Cashier, Self-Checkout Supervisor, Overnight Stocker, and General Merchandise Associate.
  • Frequently called in to cover shifts on short notice due to proven reliability and flexibility.
  • Cross-trained in multiple departments throughout the store, enabling seamless coverage and operational flexibility.
  • Cleaned and sanitized restrooms, storage areas, and sales floor to uphold store presentation standards.
  • Supervised front-end operations, managed self-checkout, and trained or supported new team members.

Education

High School Diploma -

Connections Academy
Garden City, KS
2018

Skills

Core strengths

  • Bilingual: English and Spanish
  • Highly dependable and available for flexible or last-minute scheduling
  • High-volume transaction processing with accuracy
  • Fuel station compliance (Class C operator)
  • Shift leadership & supervisory support
  • Fast-paced customer service (retail and food)

Technical skills

  • AI content evaluation and structured feedback (Telus)
  • Microsoft Word and Excel
  • Terminal systems and feed reader
  • Handheld scanning and ASN processing
  • Daily operations paperwork (receipts, fuel logs, compliance docs

Timeline

AI Content Analyst (Contract)

Telus International
12.2024 - Current

Overnight Retail Associate

TravelCenters of America
06.2023 - 09.2023

Fuel Sales Associate

Walmart
12.2021 - 11.2022

Food Handler / Maintenance Associate

Popeye's Restaurants
12.2020 - 07.2021

Retail Associate – Multiple Roles

Dillons
05.2017 - 12.2019

Consultant, Nutrition & Support Specialist

Nutri-Way
02.2017 - Current

High School Diploma -

Connections Academy