Brian R. Fisher
Norwell,MA
Summary
Resourceful Customer Success Manager known for productively and efficiently completing tasks. Specialize in relationship building, customer retention strategies, and problem-solving techniques. Excel in communication, empathy, and adaptability to ensure customer satisfaction and loyalty. Committed to leveraging these skills to support company growth and client success.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Global Enterprise Technologies Corp.
Waltham, USA
06.2023 - Current
- Managed several major accounts and contracts for the company including a major international military organization.
- Provided customer onboarding and training to ensure successful product adoption.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Developed strategies to increase customer retention rates.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Provided strategic guidance on how to leverage insights from customer analytics to improve customer satisfaction and retention.
Business Development Representative
CallMiner
Boston, USA
05.2022 - 05.2023
- Cold and warm prospecting with phone calls, emails, and LinkedIn
- Introduce prospects to conversation analytics and pass sales opportunities along to sales directors
- Manage CallMiner's BPO territory with my assigned sales director
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Participated in product demonstrations and webinars at conferences.
Account Manager
JOVE
Boston, USA
12.2020 - 04.2022
- Maintained territory renewals at a 100% rate and acted as a solutions expert to drive customer retention
- Met performance metrics, revenue growth, customer retention and new customer acquisition.
- Developed and implemented sales strategies to increase customer retention and satisfaction.
- Organized and coordinated product demonstrations for clients, sales teams, and other stakeholders.
Education
Master of Arts - Public Relations
Emerson College
Boston, MA05.2020
Bachelor of Arts - Marketing Communications
Emerson College
Boston, MA12.2019
Skills
- Customer relationship building
- Customer service
- Salesforce
- Excel
- Sales support
- Customer renewals
- Account management
- Account growth
- Upselling strategies
Hobbies and Interests
- Golf
- Coaching in sports
- Family time
- Running/Working out
Timeline
Customer Success Manager
Global Enterprise Technologies Corp.
06.2023 - Current
Business Development Representative
CallMiner
05.2022 - 05.2023
Account Manager
JOVE
12.2020 - 04.2022
Master of Arts - Public Relations
Emerson College
Bachelor of Arts - Marketing Communications
Emerson College
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