Brian R. Galford

Powered Health

Nashville, TN

06.2016 - 12.2019

Provided technical support to end users on various desktop applications, operating systems and hardware components.
Developed and maintained user accounts, profiles, file permissions, disk quotas and system security.
Troubleshooted network connectivity issues with routers, switches, firewalls and other networking equipment.
Performed system administration tasks such as server backups, patch management and software updates.
Installed new workstations, laptops and other computer peripherals.
Monitored system performance to ensure optimal functioning of all hardware and software components.
Implemented proactive measures to prevent potential problems from occurring in the future.
Assisted with troubleshooting complex technical issues related to desktop applications and hardware devices.
Created detailed documentation for IT procedures including installation instructions, maintenance guides and user manuals.
Responded quickly to customer inquiries regarding technical support requests via phone or email.
Assisted in developing policies for data access control and system security protocols.
Maintained inventory of all IT assets such as computers, printers, phones.
Collaborated with vendors to resolve any product-related issues.
Inspected equipment and read order sheets to prepare for delivery to users.