Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian R. Galford

Venice ,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Desktop Support Lead

Powered Health
Nashville, TN
06.2016 - 12.2019
  • Provided technical support to end users on various desktop applications, operating systems and hardware components.
  • Developed and maintained user accounts, profiles, file permissions, disk quotas and system security.
  • Troubleshooted network connectivity issues with routers, switches, firewalls and other networking equipment.
  • Performed system administration tasks such as server backups, patch management and software updates.
  • Installed new workstations, laptops and other computer peripherals.
  • Monitored system performance to ensure optimal functioning of all hardware and software components.
  • Implemented proactive measures to prevent potential problems from occurring in the future.
  • Assisted with troubleshooting complex technical issues related to desktop applications and hardware devices.
  • Created detailed documentation for IT procedures including installation instructions, maintenance guides and user manuals.
  • Responded quickly to customer inquiries regarding technical support requests via phone or email.
  • Assisted in developing policies for data access control and system security protocols.
  • Maintained inventory of all IT assets such as computers, printers, phones.
  • Collaborated with vendors to resolve any product-related issues.
  • Inspected equipment and read order sheets to prepare for delivery to users.

Education

High School Diploma -

Smyrna High School
Smyrna
05-1987

Skills

  • Software Installation
  • End-User Training
  • Advanced Troubleshooting
  • Asset Management
  • Security Protocols
  • System Configuration
  • Network Administration
  • Incident Management

Timeline

Desktop Support Lead

Powered Health
06.2016 - 12.2019

High School Diploma -

Smyrna High School

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Brian R. Galford