Brian Richard Ellis
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Claims Specialist
Social Security Administration
08.2019 - Current
- Guide vulnerable and underserved members of the community through filing for various benefit types, including but not limited to disability (including worker’s compensation), retirement and survivor benefits, ensuring accurate and beneficial outcomes.
- Analyze appeals and disputes submitted by claimants and make determinations by analyzing Social Security, medical and employment records, demonstrating strong analytical and decision-making skills.
- Worked with internal departments to resolve grievances and appeals as needed.
- Document final determination of appeals and issued appropriate correspondence to the appellant.
- Obtain relevant medical records to submit appeals or grievance for additional review.
- Ensure that claimants obtain a full and fair review of their appeal and that all appeals are processed within a timely manner.
Technical Instructor
Social Security Administration
09.2018 - 08.2019
- Developed and presented comprehensive training programs to new hires (20 to 30 people per class) using traditional and digital media, enhancing new hire onboarding efficiency.
- Provided individualized training sessions as needed, improving trainee performance and retention rates.
- Scheduled and conducted training courses and meetings, ensuring adherence to timelines.
- Created online resources intended to teach the appeals process to new hires.
Benefit Authorizer
Social Security Administration
06.2014 - 09.2018
- Reviewed and analyzed incoming materials related to appeals and overpayments, ensuring accurate payment determinations for beneficiaries, demonstrating strong attention to detail and excellent organizational skills.
- Reviewed documents to determine where specific appeals or grievances should be handled and routed them to other departments if appropriate.
- Utilized database and intranet tools to compute benefit rates and manage overpayments.
- Examined and corrected Social Security records, resolving discrepancies and ensuring data integrity.
Eligibility Specialist
Child Care Information Services
04.2007 - 06.2014
- Served as the initial contact for low-income families applying for childcare services at a subsidized rate.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Conducted interviews and presentations, and reviewed applications to determine program eligibility.
Education
Bachelor of Arts - Communications
Muhlenberg College
Allentown, PA05-2006
Skills
- Microsoft Office Suite expertise (Excel, PowerPoint, Outlook, OneNote)
- Caseload management
- Time management and prioritization
- Problem-solving skills
- Adaptability in fast-paced environments
Affiliations
- Exemplary Contribution/Service Awards (ECSA) received in 2016, 2017, 2018, 2021, 2022, 2024. These are issued to recognize individual contributions to group/office goals.
- Recognition of Contribution (ROC) Awards received in 2019, 2020, 2025. These are awarded based on individual contributions that exceed managerial expectations.
Timeline
Claims Specialist
Social Security Administration
08.2019 - Current
Technical Instructor
Social Security Administration
09.2018 - 08.2019
Benefit Authorizer
Social Security Administration
06.2014 - 09.2018
Eligibility Specialist
Child Care Information Services
04.2007 - 06.2014
Bachelor of Arts - Communications
Muhlenberg College
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