BRIAN RICHARDSON
Cottage Grove,MN
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication, with a good understanding of business principles, project management, and team leadership. Collaborative with a relentless work ethic. Passionate, efficient, and impelled to succeed. Independently motivated and team-oriented, with a strong willingness to engage others and implement new processes and innovative concepts.
Overview
11
11
years of professional experience
Work History
Senior Project Manager
SPS Commerce
2021.02 - Current
- Oversaw large portfolio of Enterprise level projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
President
Clear Choice Communications
2021.12 - Current
- Develop and implement overall business strategy, including creating clear vision for the company's future and guiding employees towards achieving common goals.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Developed innovative sales and marketing strategies to facilitate business expansion.
REGIONAL SALES MANAGER
MIDWEST TELECOM
2020.08 - 2021.11
- Manage, develop, coach, and motivate sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales targets and KPI targets are met.
- Ensure targets are delivered through people management, performance review, reward, and individual recognition.
- Assess strengths and weaknesses of the sales team and manage the sales program accordingly.
- Provide on-the-ground support for sales associates as they generate leads and close new deals.
- Develop and implement new sales initiatives, strategies, and programs to capture key demographics.
SENIOR ACCOUNT EXECUTIVE
MIDWEST TELECOM
2020.03 - 2020.08
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Focus on insuring we maintain superior customer service levels, operational excellence, and strategic insight
- Meet and exceed revenue and points quota monthly via cold call and door to door commercial sales
- Received company's "Top Dog" award 5 consecutive months
- Managed entire customer experience from initial contact, thru sales process, programming system, and physical installation of products/services.
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction
- Program and support cloud-based PBX phone systems
- Perform physical installation of phone systems and client's location(s)
BUSINESS ACCOUNT EXECUTIVE
COMCAST CORPORATION
2013.05 - 2020.03
- Mentor for new Business Account Executives, modeling sales strategies to incentivize growth.
- Meet and exceed revenue and points quota monthly via cold calls and door-to-door commercial sales.
- React promptly to client objections and concerns in a professional and courteous manner.
- Consistently incentivize sales pipeline by strategically building trust with customers for long-term opportunities.
- Speak to personal performance and current sales opportunity in Monthly Business Reviews with management
- Cultivate and maintain professional relationships with business partners
Skills
- Entrepreneurial Mindset
- Client/Vendor Relations
- Project Management
- Strong verbal communications
- Problem-Solving
- Teamwork
- Customer service
- Persuasion
Timeline
President
Clear Choice Communications
2021.12 - Current
Senior Project Manager
SPS Commerce
2021.02 - Current
REGIONAL SALES MANAGER
MIDWEST TELECOM
2020.08 - 2021.11
SENIOR ACCOUNT EXECUTIVE
MIDWEST TELECOM
2020.03 - 2020.08
BUSINESS ACCOUNT EXECUTIVE
COMCAST CORPORATION
2013.05 - 2020.03
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