Brian Richey
Healthcare IT Professional
Columbus,IN
Summary
• Led hospital through end-to-end Epic implementation as owner of Radiant and Lumens build and testing
• Utilized Epic knowledge in design, build, and testing process for quarterly Epic updates to optimize workflows for endoscopy and radiology departments, including lung and breast health coordinators
Overview
17
17
years of professional experience
3
3
years of post-secondary education
5
5
Epic Certifications
Work History
IS Procedural Applications Manager
Columbus Regional Hospital
01.2023 - 01.2024
- Manager of team of 12 Epic and Imaging Analysts
- Responsible for leading projects, support tasks, and people management
- Led information collection process from departments, clinicians, vendors, and customers
- Translated functional requirements into application build needs
- Developed and maintained relationships with internal employees and clients.
- Managed life cycle replacement of hardware and software
- Resolved problems, improved operations and provided exceptional service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects
Epic Analyst
Columbus Regional Hospital
01.2018 - 01.2023
- Led Radiant\Lumens analyst build efforts for Epic Go-Live
- Completed workflow analysis and documentation build
- Completed assigned tasks per Epic project plan for 12 Epic upgrades
- Followed change control and ticket management processes
- Participated in project implementation activities and events
- Maintained up-to-date Epic and clinical knowledge via ongoing training and self-studying
- Supported department/end-users during quarterly upgrades and optimization tasks
- Led workflow adoption on new processes
- Supported adherence to Epic foundation through encouraging standardized workflows
- Promoted Epic foundation build by implementing naming and numbering conventions
Manager - Optimization Services
athenaHealth
05.2016 - 10.2017
- Manager on team of 30 Support Associates
- Led growth of analytics-based planning for team and client trainings
- Led process of KPI development and tracking
- Responsible for team growth, training, and day-to-day tasks
- Coordinated resourcing of multiple concurrent client engagements
- Developed and maintained relationships with internal employees and clients.
- Developed and maintained relationships with customers and suppliers through account development
- Onboarded new employees with training and new hire documentation
Team Lead - EHR Support
Laser Spine Institute
07.2011 - 04.2016
- Built and led team of 6 EHR Support Staff Specialists, monitoring ticketing queue and assigning work tasks
- Led SLA/OLA oversight for internal team and vendors
- Led asset management, SQL DB monitoring and maintenance, identity management
- Developed and conducted training for EHR Support, Clinical, and Corporate Staff
- Led goal setting process for team through regular meetings
- Responsible for planning continuing education for team.
Sr. Technical Support Engineer/Corporate Trainer
Allscripts
01.2007 - 07.2011
- Responsible for day-to-day support of clinical EHR
- Provided second and third level support to Technical Support Engineer Team
- Led implementation projects via software installation and hardware/networking configuration
- Developed and conducted training for internal staff and vendors.
Education
Master of Science - Health Informatics
Dakota State University
Madison, SD 08.2012 - 06.2014
Bachelor of Science - Information Systems
Western Oregon University
Monmouth, OR 09.2005 - 06.2006
Skills
User Acceptance Testing
Configuration Management
Customer Support
Incident Management
Cross-Functional Communication
System Configuration
Application Testing
Issue Resolution
Software Implementation
End-User Training
Requirements Gathering
Systems Analysis
Areas Of Expertise
- Application Support
- Staff Development
- Training Development
- Change Management
- Problem Solving
- Systems Administration
- Strategic Planning
- Project Management
- Team Leadership
- Asset Management
- Solution Design
- Software Evaluation
- Test Design/Implementation
- Policy Management
- Quality Improvement
Certification
Radiant, Lumens, Cupid, Optime, Anesthesia
Timeline
IS Procedural Applications Manager
Columbus Regional Hospital
01.2023 - 01.2024
Epic Analyst
Columbus Regional Hospital
01.2018 - 01.2023
Manager - Optimization Services
athenaHealth
05.2016 - 10.2017
Master of Science - Health Informatics
Dakota State University
08.2012 - 06.2014
Team Lead - EHR Support
Laser Spine Institute
07.2011 - 04.2016
Sr. Technical Support Engineer/Corporate Trainer
Allscripts
01.2007 - 07.2011
Bachelor of Science - Information Systems
Western Oregon University
09.2005 - 06.2006