Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Brian Roberts

Cullman

Summary

Dynamic operations leader with extensive experience at Lowe's Home Improvement, excelling in inventory management and staff development. Proven track record in enhancing customer satisfaction and optimizing sales processes. Skilled in strategic thinking and loss prevention, driving significant improvements in team efficiency and profitability. Committed to fostering a positive shopping environment.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Store Manager

Lowes Home Improvment
Cullman
01.2005 - Current
  • Oversaw daily store operations to create a positive shopping atmosphere.
  • Supervised staff scheduling, ensuring optimal coverage during peak hours.
  • Organized merchandise displays to enhance product visibility and accessibility.
  • Monitored inventory levels and restocked shelves as necessary.
  • Enforced company policies to maintain high operational standards.
  • Collaborated with team members to improve store efficiency and workflow.
  • Recruited, trained, and supervised new employees to achieve optimal performance.
  • Managed inventory tracking and conducted physical counts to minimize loss.

Operations Manager

Lowes Home Improvment
Gadsden
01.2004 - 01.2005
  • Directed daily operations to meet business and profitability objectives.
  • Optimized supply chain efficiency by managing inventory levels and coordinating restocking efforts.
  • Trained new staff on operational procedures and safety protocols to ensure compliance.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Assessed employee development needs, delivering actionable feedback to enhance performance.
  • Managed staffing processes including recruitment, selection, onboarding, and disciplinary actions.
  • Implemented process improvements that increased team efficiency and productivity.

Sales Manager

Lowes Home Improvment
Gadsden
08.2002 - 03.2004
  • Fostered interdepartmental communication during peak hours to enhance operational efficiency.
  • Supervised sales department activities, boosting staff productivity and performance.
  • Developed strategic sales plans to achieve team revenue targets.
  • Conducted regular progress meetings to evaluate quarterly and annual objectives.

Department Sales Floor Supervisor

Lowes Home Improvment
Trussville
01.2002 - 09.2002
  • Supervised daily sales operations to enhance customer experience.
  • Trained new team members on product knowledge and service standards.
  • Managed inventory levels to ensure stock availability for customers.
  • Assisted customers with inquiries, delivering effective solutions.
  • Enforced company policies to maintain a safe work environment.
  • Conducted regular team meetings to communicate goals and expectations.
  • Monitored inventory levels, placing orders for additional stock as necessary.

Pro Services Specialist

Home Depot
Irondale
03.2001 - 01.2002
  • Guided customers in selecting suitable products for home improvement projects.
  • Managed special orders, ensuring timely follow-up with customers.
  • Coordinated with vendors to confirm product availability and delivery schedules.
  • Identified and addressed areas of improvement within Pro Services program.

Department Sales Floor Supervisor

Lowes Home Improvment
Oxford
06.1996 - 03.2001
  • Supervised daily sales floor operations, enhancing overall customer experience.
  • Trained new team members on product knowledge and service standards.
  • Managed inventory levels to ensure consistent stock availability.
  • Enforced company policies to uphold a safe work environment.
  • Collaborated with management to tackle performance and operational challenges.
  • Conducted regular team meetings to clarify goals and expectations.
  • Provided feedback to upper management regarding potential operational improvements.
  • Resolved conflicts between customers and staff through effective problem-solving.

Customer Service Representative

Lowes Home Improvment
Oxford
03.1992 - 05.1996
  • Resolved customer inquiries and issues to enhance satisfaction with services.
  • Maintained extensive product knowledge to provide informed recommendations.
  • Identified upselling opportunities based on customer needs and preferences.
  • Mentored junior team members, promoting positive team dynamics.
  • Answered inquiries accurately regarding products and services to assist customers.
  • Collaborated with team members to improve overall customer experience.
  • Provided exceptional service to address complaints promptly and effectively.
  • Remained calm under pressure, diffusing tense situations professionally.

Education

High School Diploma -

Walter Wellborn High School
Anniston, AL
05-1991

Some College (No Degree) - Business Administration and Management

Jacksonville State University
Jacksonville, AL

Skills

  • Store operations and inventory management
  • Visual merchandising
  • Staff training and development
  • Customer relationship management
  • Sales forecasting
  • Process improvement
  • Loss prevention
  • Strategic thinking
  • Inventory oversight
  • Profit margin optimization

Affiliations

  • Boating
  • Fishing
  • Travel with family
  • Scuba diving
  • Golf

Accomplishments

  • Achieved highest profit in store district for 10 years running
  • Lowe's sales ring recipient 10 times
  • Store Manager of the year nominee in 2023
  • Unsung Hero award winner 2005
  • Two time Double Digit comp club award winner
  • Consistently lowest shrink year over year
  • 2 time graduate of Lowe's advanced store manager leadership in 2019 and 2025

Certification

  • Dale Carnegie "How to win friends and influence people" graduate June 2016
  • Attended John Maxwell leadership training
  • Attended Ken Blanchard leadership training

Timeline

Store Manager

Lowes Home Improvment
01.2005 - Current

Operations Manager

Lowes Home Improvment
01.2004 - 01.2005

Sales Manager

Lowes Home Improvment
08.2002 - 03.2004

Department Sales Floor Supervisor

Lowes Home Improvment
01.2002 - 09.2002

Pro Services Specialist

Home Depot
03.2001 - 01.2002

Department Sales Floor Supervisor

Lowes Home Improvment
06.1996 - 03.2001

Customer Service Representative

Lowes Home Improvment
03.1992 - 05.1996

High School Diploma -

Walter Wellborn High School

Some College (No Degree) - Business Administration and Management

Jacksonville State University

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