Brian Robinson Jr
Gulf Breeze
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Buffalo Wild Wings and The Grey Taproom. Demonstrated expertise in enhancing customer satisfaction and loyalty through exceptional service and a deep knowledge of liquor, beer, and wine. Excelled in fostering team collaboration and employing strong multitasking abilities to drive business growth and operational efficiency. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
09.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Bar Manager
The Grey Taproom
04.2021 - 06.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Expanded menu offerings by researching industry trends, attending relevant workshops or conferences, and staying current on mixology practices.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Streamlined service workflows to reduce wait times by implementing efficient drink preparation techniques and optimizing bartender stations.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
Juana's Pagodas & Sailor's Grill
07.2011 - 04.2021
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Navarre High School
Navarre, FL05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Patience and Tolerance
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
Certification
- First Aid Certification - American Red Cross.
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Nitrox Diver — Technical diving certification bodies like Technical Diving International.
Timeline
Server
Buffalo Wild Wings
09.2024 - Current
Assistant Bar Manager
The Grey Taproom
04.2021 - 06.2024
Bartender
Juana's Pagodas & Sailor's Grill
07.2011 - 04.2021
High School Diploma -
Navarre High School
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