Brian Rodriguez
Providence
Summary
I'm looking to use my skills in a high-quality position to help maintain and build relationships with customers while providing exceptional service. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Engineer
NWN Carousel
01.2023 - Current
- Provide multi-channel support including phone and email, ensuring timely resolution of technical issues
- Effectively triage new and existing cases to prioritize and address customers needs promptly
- Cultivate strong relationships with IT staff and customers, ensuring satisfaction while diagnosing and resolving technical issues with end user devices and software
NOC Intern
Lifespan
07.2022 - 01.2023
- Monitor Lifespan's information systems, including data center climate control and networks functionality
- Maintain records and inventory of data center equipment to improve inventory database accuracy
- Collaborate with team members to address and resolve user issues promptly
Assistant National Service Representative
Amica
10.2019 - 08.2021
- Provided exceptional customer service via verbal and written communication, assisting clients with insurance claims processing's
- Managed an average of 25 customers only, supporting them with new and existing claims
Education
Certificate of Completion - Information Technology
Year Up Rhode Island
01.2023
High School Diploma -
Providence Career And Technical Academy
06.2018
Skills
- Bilingual
- Software
- Team player
- Communications
- Problem-solving
- Client Relations
- IT skills
- Computer Skills
Timeline
Engineer
NWN Carousel
01.2023 - Current
NOC Intern
Lifespan
07.2022 - 01.2023
Assistant National Service Representative
Amica
10.2019 - 08.2021
Certificate of Completion - Information Technology
Year Up Rhode Island
High School Diploma -
Providence Career And Technical Academy
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