Brian Rodriguez
Clinic Manager
Highland,IN
Summary
Proven leader in healthcare management, adept at fostering patient loyalty and leading high-performing team at Viva Chiropractic & Wellness. Excelled in operations management and clinical administration, boosting clinic efficiency and revenue. Skilled in HIPAA compliance and marketing, achieving significant growth and maintaining operational excellence. Demonstrates strong relationship-building and technical troubleshooting abilities.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Viva Chiropractic & Wellness
Schererville , Indiana
11.2021 - Current
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Budgeted for resources to control expenditure and maximize profits.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Office Manager
Premier Physical Therapy
Burr Ridge , Illinois
03.2020 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
IHX Manager
AT&T Broadband
Chicago , Illinois
07.2014 - 09.2020
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Accomplished sales goals and boosted revenue $100k through product knowledge and customer relationship management.
- Organized promotional events and interacted with community to increase sales volume.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Established robust forecasting models for accurate revenue projections and informed decision making.
- Boosted customer satisfaction by addressing concerns promptly and providing tailored solutions.
- Mentored junior team members on best practices for prospecting leads, managing accounts, negotiating deals, and closing transactions.
- Built strong relationships with key clients, fostering long-term partnerships and repeat business.
Education
High School Diploma -
TF SOUTH HIGH SCHOOL
Lansing, IL 05.2001 -
BBA -
Purdue University
West Lafayette, IN 05.2001 -
Skills
Clinical management
Operations Management
Healthcare administration
Technical Troubleshooting
Marketing
Employee Training
HIPAA Compliance
Revenue management
Medical Billing
Profit and loss statements
Languages
Spanish
Native or Bilingual
Timeline
Clinic Manager
Viva Chiropractic & Wellness
11.2021 - Current
Office Manager
Premier Physical Therapy
03.2020 - 02.2022
IHX Manager
AT&T Broadband
07.2014 - 09.2020
High School Diploma -
TF SOUTH HIGH SCHOOL
05.2001 -
BBA -
Purdue University
05.2001 -
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