Experienced in youth and community program management, offering abilities in team leadership, facility management, and customer service. Skilled in developing and evaluating programs to meet diverse needs, fostering a culture of teamwork and excellence. Bringing expertise in budgeting, performance management, and strategic planning to drive organizational success.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Kids Thrive
Columbus, OH
04.2025 - Current
Developed strategic partnerships to enhance program offerings for children and families.
Conducted market research to identify growth opportunities in community engagement.
Facilitated workshops to educate stakeholders on program benefits and resources.
Collaborated with cross-functional teams to align business development goals with organizational mission.
Coordinated outreach efforts to increase awareness of services provided by the organization.
Analyzed industry trends to inform program development and service enhancements.
Managed communication strategies to promote initiatives and build community relationships.
Determined business development opportunities and implemented effective strategy for client acquisition.
Club Director
Boys & Girls Club
10.2023 - 04.2025
Establish programs, activities and services that prepare youth for success and that create a Club environment that facilitates achievement of Youth Development Outcomes.
Plan, develop, implement and evaluate Club overall programs, services and activities to ensure they meet stated objectives and member needs and interests.
Ensure quality improvements by assisting with monitoring, data collection, and evaluation of data as it relates to program achievement.
Maintain a safe, healthy, clean and appealing Club facility.
Create a culture of pride in the facility and ensure basic day to day maintenance and upkeep of the facility, equipment, and supplies.
Ensure all employees, volunteers, and other individuals follow Club safety protocol and organization procedures, policies, and standards.
Communicate and enforce organization-wide policies, procedures, and standards with regard to upkeep, usage, and maintenance of building, vehicles, and Club equipment.
Supervise and manage a team of direct reports.
Effectively manage a high performing Club team by overseeing and providing support, coaching and feedback, supervision, and guidance.
Maintain high performance expectations for all employees that fosters a culture of teamwork, respect, excellence, integrity, and innovation.
Maintain accurate staff records, document meetings, staff progress, and disciplinary action.
Maintains contact with external community groups, schools, parents and others; offers exceptional customer service experience at all times.
Meets or exceeds attendance metrics through creative and effective recruitment efforts.
Exercise authority in problems relating to members; utilize guidance and discipline plan.
Assist with the development of the annual budget. Control expenditures against budget.
Assume other duties as assigned.
Led program development to enhance youth engagement and participation.
Managed staff recruitment, training, and performance evaluation processes.
Coordinated community outreach initiatives to promote club services and resources.
Oversaw budgeting and financial planning for club activities and programs.
Implemented safety protocols to ensure a secure environment for members.
Facilitated workshops to develop leadership skills among youth participants.
Collaborated with local organizations to provide additional resources for families.
Organized events that fostered teamwork and community involvement among members.
Planned and coordinated special events, such as members' meetings, fundraisers, and other activities.
Volunteer & Donations Manager
YWCA Columbus
08.2021 - 10.2023
Company Overview: YWCA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
Plans for the long-term and short-term material needs for YWCA Columbus programs with a primary focus of YWCA Family Center and Women's Residency.
Develops a process for donation materials to include: Solicitation - Solicits donation materials from community partners and donors. This is accomplished via one-on-one solicitation, involvement with community partners, arranging for donation drives, etc.
Receiving - Arranges for receipt of materials from donors. This may include travel or coordination with Family Center staff for use of agency vehicle.
Recording - Records all donations so that appropriate data is retained.
Acknowledgement - Donor and donation information is collected and entered into the appropriate database fields so that donors receive proper acknowledgement. (Note: This position is not responsible for preparing or mailing acknowledgment letters.)
Sorting - Coordinates sorting of donated materials and appropriate placement and storage.
Inventorying - Schedules regular inventory of available donated materials in order to ensure an adequate supply is available.
Maintains a database of volunteer, donor and donation information.
Completes all required paperwork and statistical reports.
In conjunction with the YWCA Columbus Advancement Team, supports ongoing education and training for YWCA Columbus staff with regard to managing donor relationships.
Assists with recruiting, training, and scheduling volunteers.
Aids prospective organizations with information and education aimed toward their participation in YWCA Columbus programs.
Provides tours and presentations about the Women's Residency, YWCA Family Center and YWCA Columbus programs.
Models' professionalism and problem-solving skills for families, staff, volunteers, and YWCA Columbus constituents.
Promotes YWCA Columbus' guiding principles of Empowerment, Accountability, Respect and Nurture (EARN model).
Understands and promotes the Mission and Vision of YWCA (values diversity and celebrates the positive aspects of a multicultural society).
Performs other duties as required.
YWCA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
Supported community programs by coordinating volunteer schedules and activities.
Assisted with outreach efforts to raise awareness of domestic violence services.
Organized fundraising events to promote YWCA Columbus initiatives and support programs.
Facilitated workshops that educated participants on personal safety and empowerment.
Collaborated with team members to develop resources for families in need.
Provided administrative support by maintaining records and managing communications.
Job Site Supervisor
Southeast Inc
02.2019 - 01.2021
Company Overview: Southeast Healthcare, a comprehensive provider of community mental health, primacy care dental, alcohol & drug, vocational, housing & homeless services began its operations in Franklin County in 1978.
Transporting clients with company van to various jobsites.
Document clients progress in vocational programs.
Assist with permanent placement and job seeking for clients.
Coaching and demonstrating acceptable workplace behaviors and attributes.
Southeast Healthcare, a comprehensive provider of community mental health, primacy care dental, alcohol & drug, vocational, housing & homeless services began its operations in Franklin County in 1978.
Supervised daily operations on construction sites to ensure project compliance.
Coordinated workforce assignments and schedules for optimal productivity.
Monitored safety protocols to maintain a secure work environment for all staff.
Conducted regular site inspections to identify and resolve potential issues.
Facilitated communication between subcontractors and management teams effectively.
Shift Supervisor
YWCA Columbus
12.2015 - 02.2019
Company Overview: YWCA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
Responsible for ensuring and overseeing a safe, secure, clean and supportive living environment for families and staff.
Provides basic supervision and direction to shift employees.
Acts as main point of contact and instruction during any shift emergency situations (i.e., fire alarm, medical emergency, tornado alarm, etc.).
Models professionalism and problem-solving behavior for staff, volunteers, families, and the community.
Complete shift walk-throughs of the facility at the beginning of each shift and log pertinent shift information documenting incidents, concerns and updating shift logs.
Responsible for coordinating and monitoring family concerns and deescalating concerns and addresses shelter questions.
Monitors shift work and delegates tasks and projects as appropriate.
Transport clients to destinations upon move-outs.
YWCA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
Supervised daily operations and staff activities in a community service environment.
Coordinated training programs for new employees to enhance service delivery skills.
Managed scheduling to ensure adequate staffing for various program needs.
Facilitated communication between departments to streamline operational processes.
Implemented safety protocols to maintain a secure environment for clients and staff.
Resolved conflicts among team members to foster a cooperative work atmosphere.
Case Manager Intern
Lower Lights Christian Health Center
10.2014 - 12.2015
Company Overview: Lower Lights Christian Health Center (LLCHC) ministers the love of Christ as a model full-service medical home, focused on whole-person wellness, available to all in Central Ohio who need it, regardless of ability to pay.
Conducts patient interviews to assess need and initiate appropriate resource. Performs psychosocial evaluation on all patients yearly.
Updates/verifies UDS data including income level on all patients annually.
Oversee, coordinate and monitor official list of community resources.
Assists patients with various applications (Medicaid, Medicare, etc.) as needed.
Assists patients in understanding and utilizing health insurance benefits.
Maintains thorough written documentation on patient records, all services and interactions provided to consumers. This includes meeting of any necessary deadlines in completing work due.
Lower Lights Christian Health Center (LLCHC) ministers the love of Christ as a model full-service medical home, focused on whole-person wellness, available to all in Central Ohio who need it, regardless of ability to pay.
Coordinated patient care plans with healthcare providers and support staff.
Assisted clients in accessing community resources and health services.
Documented client interactions and maintained accurate case files.
Facilitated communication between patients and medical professionals.
Conducted intake assessments to evaluate client needs and eligibility.
Offsite Family Support
YWCA Columbus
10.2013 - 12.2015
Company Overview: YWCA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
Oversee daily activities and provide information and referral services to Family Center families. Ensure regular communication with parents, children and staff.
Provide guidance and general supervision of families while in the Family Center.
Implement guiding principles of Empowerment, Accountability, Respect and Nurture.
Orient new clients to Family Center program.
Distribute basic need items from available supplies for family needs.
YWCA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.