Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Awards
Timeline
Generic

Brian Rosenberg

Pleasant Prairie,WI

Summary

Results-driven operations manager with a track record of implementing proven best practices and innovative strategies to reduce expenses while maintaining high quality standards.

Energetic and resourceful individual with keen eye for optimizing processes and improving operational efficiency. Well-versed in data analysis and strategic planning, alongside skills in project management and team leadership. Capable of driving significant improvements and fostering culture of continuous enhancement.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Froedtert Memorial Lutheran Hospital
12.2012 - Current
  • Responsible for supervising and managing all environmental services and linen operations across all shifts, ensuring process improvement, meeting financial goals, and achieving corporate and department objectives
  • Oversee a team of313 frontline employees and20 leaders, and3 administrative staff providing guidance and support to drive results and maintain a successful working environment
  • Successfully lead four Joint Commission accreditations, demonstrating a commitment to quality and compliance
  • Led the transition from an outsourced management team to an in-house management team, hiring and developing a strong EVS leadership team of20 employees to drive department outcomes and metrics
  • Implemented standardized cleaning protocols and specific scripting to reduce variability in cleaning practices and improve communication between frontline staff and patients/families
  • Designed and executed an exceptional training program for front-line staff that received recognition from Cleveland Clinics as a top-tier training program
  • Established an on-boarding program for frontline staff, integrating life skills training to minimize turnover within the first year
  • Actively participated in various committees including Infection Prevention, Joint Commission, Patient Throughput, In-Patient and ED Business Process, Special Precautions Readiness, and Enterprise Communication Steering
  • Developed, assessed, and maintained infection control policies and procedures for environmental services, specifically focusing on cleaning and disinfection protocols
  • Effectively implemented COVID-19 protocols and guided our department through the change process to ensure the safety of both patients and staff members
  • Utilize Six Sigma Lean processes to optimize departmental productivity and standardize various processes, resulting in reduced waste and improved efficiency
  • Recognized for successful process improvement initiatives specifically related to patient throughput
  • Leading a membership and engagement subcommittee for the Black African American Business Resource Group under the Diversity and Inclusion department

Operations Manager

Froedtert Hospital
10.2012 - 12.2012
  • Position was converted to In-house at which time I transferred to a position as a Froedtert Health employee

Manager

NorthShore University Health System
11.2001 - 10.2012
  • Achieved Patient Satisfaction HCAHPS consistently above the96 percentile for10 straight years
  • Achieved Top Box scores of81-84 between3 hospitals
  • Created, reviewed and updated environmental services policies and procedures for cleaning and disinfection protocols
  • Successful EVS implementation of EPIC (Electronic medical records) EMR system
  • Successfully transitioned hospital environmental services staff to Aramark payroll
  • Productivity: Implemented the systems first bed tracking system for patient throughput
  • Developed in conjunction with Infection Control C-Diff cleaning protocols for the system
  • Regulatory Compliance: Successfully passed five (5) joint Commission accreditations
  • Successfully conducted a startup of the Aramark Environmental Services and Linen Distribution accounts at Skokie Hospital

Coding Analyst

Kemper Insurance Company
06.1995 - 11.2001
  • Responsible for assuring coding is being performed accurately and timely
  • Review and ensure coding accuracy for all premiums and claims over $25,000
  • Performed random coding quality review on a quarterly basis
  • Performed training and quality monitoring of Coding Specialists
  • Educated coding staff on the rules/regulations associated with coding
  • Functioned as lead coding advisor to Coding Specialists and answers all educational questions timely
  • Supported departmental goals by consistently meeting or exceeding performance metrics related to accuracy, productivity, and timeliness of completed work assignments.

Education

High School - Ministry and Leadership

Dallas Christian College
01.1986

Skills

  • Change Management
  • Strategic Agility
  • Operational excellence
  • Customer Service
  • Budget Administration
  • Productivity improvement
  • Strategic Planning
  • Procedure optimization

Certification

  • AHE – Certificate of Mastery in Infection Prevention (CMIP) April2023
  • AHE – Trainer Certified in Non-Acute Care Cleaning (T-CNAAC) November2022

Affiliations

Association for the HealthCare Environment (AHE).

Awards

Aramark Pillar Award for Operational Quality –2011, Process Improvement Award for Developing Standard Communication Protocol -2014, Process Improvement Award for Reduction in Discharge Notification to Cleaning Times -2016

Timeline

Senior Operations Manager

Froedtert Memorial Lutheran Hospital
12.2012 - Current

Operations Manager

Froedtert Hospital
10.2012 - 12.2012

Manager

NorthShore University Health System
11.2001 - 10.2012

Coding Analyst

Kemper Insurance Company
06.1995 - 11.2001

High School - Ministry and Leadership

Dallas Christian College

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Brian Rosenberg