Brian Rott
Summary
Adept at enhancing operational efficiency and team performance, I leveraged diagnostic expertise and leadership skills at Shippers Rental Company to significantly boost revenue growth. My approach to fostering teamwork and implementing preventative maintenance programs led to notable increases in customer satisfaction and staff retention.
Successful at maintaining a safe and effective shop environment. Adept at fabricating materials, welding work and maintaining equipment in good working order. Good budget administrator and schedule manager.
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Knowledgeable [Desired Position] with extensive background in overseeing mechanic shop operations and ensuring high-quality vehicle maintenance. Successfully managed team of technicians, optimizing workflow and enhancing operational efficiency. Demonstrated leadership skills and technical expertise to troubleshoot complex mechanical issues and implement effective solutions.
Overview
16
16
years of professional experience
Work History
Mechanic Shop Foreman
Shippers Rental Company
05.2016 - Current
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
- Maximized parts inventory accuracy through regular audits, optimizing stock levels, and reducing waste.
- Boosted employee morale through recognition programs and team-building activities, contributing to a positive work environment and increased staff retention rates.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
Driver Specialist/Customer Service Representative
Midwest Block And Brick
04.2015 - 05.2016
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
- Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
Auto Relocation and Delivery of New and Used Cars
United Road Car Haulers
07.2008 - 04.2015
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
- Continuously updated knowledge on regulations related to transportation industry safety standards.
- Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
- Efficiently planned routes for optimal time management and fuel conservation.
- Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
- Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
- Enhanced customer satisfaction by providing timely and accurate delivery of packages.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
Education
High School Diploma -
Harlyville Ridgeville High
Dorchester, SC05-1996
Skills
- Brake systems
- Tire services
- CAN bus systems
- Powertrain systems
- Heavy equipment
- Engine repair
- Air conditioning
- Suspension systems
- Fluid services
- Vehicle inspections
- Battery services
- Exhaust systems
- Steering systems
- Electronic diagnostics
- Heating systems
- Fuel systems
- Environmental awareness
- Hydraulic systems
- Electrical systems
- Fleet management
- Software updates
- Performance evaluations
- Schematic interpretation
- Diagnostic expertise
- Fabrication techniques
- Budgeting and cost control
- Diesel engines
- Emissions testing
- Workplace safety
- Fabrication skills
- Machine operation
- Safety awareness
- Tool management
- Operational efficiency
- Standard operating procedures
- Safety management
- Maintenance planning
- Equipment operation
- Equipment usage
- Product inspection
- Materials management
- Team Training
- Equipment monitoring
- Waste reduction
- Employee coaching
- Cost reduction
- Customer service
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Skilled maintenance and repair
- Leadership skills
Timeline
Mechanic Shop Foreman
Shippers Rental Company
05.2016 - Current
Driver Specialist/Customer Service Representative
Midwest Block And Brick
04.2015 - 05.2016
Auto Relocation and Delivery of New and Used Cars
United Road Car Haulers
07.2008 - 04.2015
High School Diploma -
Harlyville Ridgeville High
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