Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Roushia

Lakeland,FL

Summary

Retention Specialist adept at utilizing both personal strengths and established strategies for accomplishing retention goals

Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

16
16
years of professional experience

Work History

Retention Specialist

Charter Communications
Auburndale, FL
08.2019 - 04.2022
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Sales Manager

Bed Bath And Beyond
Brookfield, WI
05.2016 - 08.2019
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Assistant Store Manager

Home Depot
MIlwaukee, WI
02.2006 - 05.2016
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Education

High School Diploma -

Washington Park High School
Racine WI
05.1989

Skills

Problem solving with challenging situations

Inbound call center taking 40 plus calls daily

Sales driven with retention goals

Averaged $3000 a month in commission with 20 phone accounts while in the disconnection department saving customers

Timeline

Retention Specialist

Charter Communications
08.2019 - 04.2022

Sales Manager

Bed Bath And Beyond
05.2016 - 08.2019

Assistant Store Manager

Home Depot
02.2006 - 05.2016

High School Diploma -

Washington Park High School

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Brian Roushia