Brian Ruff
Stockton,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
HR/Manager
West Coast Car Audio Inc
04.2021 - 01.2024
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Updated employee files with new details such as changes in address or salary levels.
- Completed payroll accurately and timely to meet employee expectations.
- Processed manual checks for employees in accordance with company policies.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Placed all large store merchandise orders and distributed to correct retail locations to ensure properly stocked stores
- Review, pay, and file all business's bills and expenses
- Coordinate with all store managers to maintain inventory counts, ensure payroll accuracy, and any other possible needs
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Optimized email campaigns to increase open and click-through rates.
- Launched text blitz's to promote current sales
Evol Assistant
International Paper
01.2018 - 04.2021
- Input job metrics specified by spec sheet into machine computer
- Preform routine quality checks to ensure correct product dimensions and print according to spec sheet
- Properly clean and set up machine for job run changes
- Stack and palletize finished box bundles
- Preform basic machine repairs/maintenance
- Follow proper safety procedure according to company & OHSHA
- Work with team members to ensure smooth workflow and productivity
- Work with management and maintenance team to solve any workflow hindrance's
Stamping Press Operator
Telsa
01.2016 - 01.2018
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest cut quality and productivity with minimal scrap.
- Followed safety protocols to reduce operating risks on press machinery.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Promptly removed completed loads from press.
- Maneuvered forklift safely in congested and confined areas
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
Gym Receptionist
Valley Springs Sports & Fitness
05.2011 - 01.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Checked members into gym by scanning badges.
Education
High School Diploma -
Calaveras High School
San Andreas, CA06.2011
Skills
- Employee Evaluations
- HR Processes
- Payroll
- Company Policies
- Leadership Development
- Recordkeeping
- Staff Management
- Employee Relations
- Performance Assessment
- Organizational Development
- Microsoft Office and Docusign
Timeline
HR/Manager
West Coast Car Audio Inc
04.2021 - 01.2024
Evol Assistant
International Paper
01.2018 - 04.2021
Stamping Press Operator
Telsa
01.2016 - 01.2018
Gym Receptionist
Valley Springs Sports & Fitness
05.2011 - 01.2017
High School Diploma -
Calaveras High School
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