Dynamic Chief Operating Officer at Murphy Investments with a proven track record in strategic planning and operations management. Spearheaded market expansion initiatives, driving significant revenue growth. Adept at cross-functional teamwork and personnel development, known for fostering a culture of excellence and continuous improvement within teams.
Well versed in strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes.
Overview
31
31
years of professional experience
Work History
Chief Operating Officer
Murphy Investments
10.2018 - Current
Assisted in developing operational strategies to enhance efficiency across departments.
Supported daily operations by coordinating team activities and optimizing workflows.
Provided administrative support for project management initiatives, ensuring timely completion of tasks.
Collaborated with cross-functional teams to streamline communication and improve process effectiveness.
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Achieved substantial revenue growth by spearheading expansion into new markets and diversifying product offerings.
Created succession plans to provide continuity of operations during leadership transitions.
Spearheaded operational strategy, enhancing efficiency across all departments.
Directed cross-functional teams to streamline processes and improve service.
Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Business Owner
MGR Enterprises
04.2012 - 08.2018
Developed comprehensive business plans to drive growth and market expansion.
Oversaw team performance, providing mentorship and training to enhance skills.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Trained and motivated employees to perform daily business functions.
Developed and implemented operational strategies to enhance business efficiency.
Managed daily financial transactions, ensuring accuracy and compliance with regulations.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
District Operations Manager
Orkin Pest Control
09.2012 - 12.2016
Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
Developed strategic plans for the district to achieve short-term and long-term goals.
Improved district operations efficiency by streamlining processes and implementing best practices.
Assisted in recruiting, hiring and training of team members.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Weapon System Operator
Rush Preparedness
05.2006 - 07.2012
Led cross-functional teams to implement process improvements and enhance operational efficiency.
Developed and maintained key performance indicators to monitor project success and drive strategic initiatives.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Operated complex systems to ensure seamless functionality and minimize downtime.
Liaised with groups to assist in escalations and incident response, triage and resolution.
Oversaw daily operations, ensuring alignment with company goals and compliance standards.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Fostered positive company culture, attracting and retaining top talent through motivational leadership.
Trained and motivated employees to perform daily business functions.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Branch Manager
Home Paramount
06.2004 - 09.2006
Directed daily operations to enhance customer service and streamline branch workflow.
Implemented strategic initiatives to drive sales growth and improve branch performance.
Mentored and developed staff, fostering a culture of accountability and excellence.
Analyzed market trends to identify opportunities for product offerings and service enhancements.
Optimized inventory management processes, reducing costs while maintaining service quality.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Complied with regulatory guidelines and requirements.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
United States Marine Infantryman
United States Marine Corps
10.1994 - 07.2004
Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
Developed Marine skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
Led fire team during infantry dismounted battle drills and situational training exercises.
Employed various weapons systems proficiently in both offensive and defensive engagements.
Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
Led a platoon of infantrymen in various combat situations, achieving objectives while minimizing losses.
Improved unit cohesion and readiness by conducting regular physical training sessions.
Maintained high standards of weapons handling, ensuring safety and preparedness.
Enhanced team survival skills with comprehensive field training exercises.
Executed strategic patrols under challenging conditions for enhanced area security.
Executed directives from command center with necessary timeliness and efficiency.
Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Utilized advanced combat tactics to maintain safety during engagements.
Guided night patrols to search for enemy forces.
Helped restore war-torn areas by contributing to reconstruction operations.
Deployed countermeasures to repel enemy assaults.
Education
No Degree - Psychology
Park University
Kansas City, MO
Skills
Operations management
Cross-functional teamwork
Strategic planning
Process improvement
Contract negotiation
Personnel development
Business development
Planning and execution
Long-range goal setting
Operations administration
Leadership and people development
Relationship and team building
Executive leadership
Risk management
Business administration
Operations oversight
Performance management
Accomplishments
Adapt to every circumstance to provide the desired end goal safely
Collaborated with team of over 100 employees with the development of Mission Critical Data Center construction and support
Achieved extensive growth by developing employees with accuracy and efficiency through best business practices.
Military Combat experience allows me to adjust to situations quickly without duress