Brian Saenz
Walker,LA
Summary
Dedicated and skilled Field Service Technician with exceptional technical and mechanical abilities. Proven track record of resolving faults through adept troubleshooting, diagnosis, and effective problem-solving. Demonstrates adaptability to the unique challenges presented by each work assignment. Dependable professional with a robust background in installing, maintaining, and repairing systems and components.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Technician II
Ainsworth game Technology
Las Vegas, NV
08.2015 - Current
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Provided technical support to customers over the phone and via email.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Trained customers on equipment after installation.
- Maintained equipment performance by cleaning and lubricating components.
- Completed all necessary paperwork for service calls in a timely manner.
- Handled telephone support calls to determine issues and provide solutions.
- Performed troubleshooting on electronic circuits and systems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Provided training sessions for end users on how to use various software programs.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Successfully troubleshooted and diagnosed diverse problems, ensuring efficient and effective solutions.
- Adapted seamlessly to challenges in various gaming environments, including Class 2, Class 3, and HHR.
- Installed, maintained, and repaired systems and components, contributing to the overall functionality of the equipment.
- Conducted in-depth inspections, identified issues, and implemented corrective measures to maintain equipment safety and performance.
- Expertise in installing and configuring servers for optimal performance.
Slot Technician Supervisor
Hollywood Casino Baton Rouge
Baton Rouge, LA
04.2001 - 08.2015
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Monitored inventory levels of parts used for repairs and replacements, ordering additional supplies when needed.
- Supervised day-to-day activities of slot technicians in the gaming department, ensuring compliance with company policies and procedures.
- Updated internal databases with information about new games, software updates.
- Assigned tasks to slot technicians based on their individual skillsets and abilities.
- Conducted regular inspections of gaming equipment to identify any potential issues or malfunctions.
- Ensured that all gaming machines were properly calibrated according to state regulations and industry standards.
- Created work crew schedules and delegated assignments.
- Participated in weekly meetings with management team members to discuss current projects or initiatives.
- Resolved customer complaints regarding malfunctioning slots in a timely manner.
- Served as primary point of contact for external vendors providing services for slot machines.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Trained new employees in the proper use of gaming equipment as well as safety protocols.
- Established and enforced clear safety policies to protect workers from injury.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reported project progress, site problems and labor status to supervisors.
- Maintained accurate records of repairs, replacements, and other related activities performed by staff members.
- Provided technical guidance on repair and troubleshooting techniques for slot machines when necessary.
- Attended conferences and seminars related to the latest developments in gaming technology.
- Created detailed reports outlining each technician's daily activities and accomplishments.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Identified and attended to potential malfunctions to optimize operations and potential revenue.
- Documented all changes made to slot machines during maintenance or repair work.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Promoted positive public image by delivering friendly service to players and employees.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.
- Communicated with distributors to acquire necessary equipment for projects.
- Monitored employee work levels and optimized performance with strategic approaches.
- Developed and implemented preventative maintenance schedules for all gaming machines to ensure optimal performance.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments within the casino to coordinate events such as tournaments or promotions.
- Reviewed monthly financial statements related to revenue generated from slot machines.
- Kept records of parts and equipment used in projects to update inventory.
- Analyzed data from various sources to determine trends in machine performance over time.
- Investigated reports of suspicious activity involving slot machines or patrons at the casino.
- Assisted customers and personnel with slot machine issues and questions.
- Trained and monitored employees to teach daily tasks and improve performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained and troubleshooted the ACSC servers
- Configuring routers, switches, firewalls, and other network devices to optimize performance and ensure security.
- Conducting regular network assessments and implementing upgrades or modifications as needed.
- Documenting network configurations, procedures, and troubleshooting steps.
Education
High School Diploma -
Centros De Estudios Abiertos
Reynosa Tamaulipas MX04-1997
Skills
- System Installation
- Technical Analysis
- Work Order Management
- Customer Service
- Electrical Troubleshooting
- Equipment Inspection
- Customer Training
- Equipment Repair
- Project Management
- Technical Troubleshooting
- Device Installation
- Quality Assurance
- Data Collection
- Preventive Maintenance
- Equipment Documentation
- Problem-Solving
- Regulatory Requirements
- Schematic Interpretation
- Reading Wiring Diagrams
- Mechanical Aptitude
- Programming
- Diagnostic Testing
- Positive Attitude
- Software Configuration
- Valid Driver's License
- Courteous and Professional
- Technical Support
- Hardware and Software Installation
- Quality Assurance Controls
- Equipment Oversight
- Vehicle Maintenance
- Heavy Lifting
- Issue Escalation
- Interdepartmental Collaboration
- Teamwork and Coordination
- Power Tools
- Customer Consulting
- Quality Assurance Testing
- Electrical Systems
- Accountability and Work Ethic
- Repair and Installation
- Hand Tools Proficiency
- Relationship Building
- Training and Mentoring
- MS Office
- Timely Reports Completion
- Mechanical Background
- Hardware Repair
- Work Orders
- Troubleshooting and Repair
Certification
- Multi jurisdictional gaming licenses
- MT410 80960 Service and Troubleshooting I
- Customer service training certificate
- ACSC Gaming Installation certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Recipient of multiple service awards in recognition of outstanding contributions and dedication. Acknowledged for consistently surpassing performance expectations and demonstrating unwavering commitment to excellence. These accolades underscore a proven track record of delivering exceptional service and making significant positive impacts within the organizations.
Timeline
Field Service Technician II
Ainsworth game Technology
08.2015 - Current
Slot Technician Supervisor
Hollywood Casino Baton Rouge
04.2001 - 08.2015
High School Diploma -
Centros De Estudios Abiertos
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