Brian Salley
Sparks,NV
Summary
Seasoned Lead Field Service Technician with a proven track record at Marin Appliance Repair, excelling in diagnostics and troubleshooting, and customer relations. Demonstrated ability to enhance system repairs and team supervision, ensuring a 40% reduction in callbacks. Skilled in technical troubleshooting and fostering client satisfaction, embodying accountability and a strong work ethic.
Overview
11
11
years of professional experience
Work History
Lead Field Service Technician
Marin Appliance Repair
07.2019 - Current
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Operated hand tools and power equipment according to company safety procedures.
- Adjusted machine settings to maximize performance and equipment longevity.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Reviewed technical documentation to complete equipment maintenance and repair.
Service Technician
Sears Holdings/Transformco
12.2014 - 07.2019
- Executed diagnostics, troubleshooting and evaluations on Appliances and Hvac systems
- Maintained quality assurance and customer satisfaction objectives.
- Monitor gauges, dials and various indicators to ensure machines are working properly.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Provide technical training to co-workers and new staff.
- Completed all job reports and logs immediately following service calls.
Shipping and Receiving Clerk
ProLogistix/Ebay
Reno, NV
09.2013 - 12.2014
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Prepared packages for shipping and determined most economical shipping methods.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
Education
Certificate - HVAC/Refrigeration
Carrer College Of Northern Nevada
Sparks, NV07.2012
High School Diploma -
Bishop Union High
Bishop, CA06-2001
Skills
- Diagnostics and troubleshooting
- Customer Relations
- System repairs
- Team Supervision
- Inventory management
- Accountability and work ethic
- Preventative maintenance
- Work order prioritization
- Equipment inspection
- Technical troubleshooting
- Quality assurance controls
- Work orders
Timeline
Lead Field Service Technician
Marin Appliance Repair
07.2019 - Current
Service Technician
Sears Holdings/Transformco
12.2014 - 07.2019
Shipping and Receiving Clerk
ProLogistix/Ebay
09.2013 - 12.2014
Certificate - HVAC/Refrigeration
Carrer College Of Northern Nevada
High School Diploma -
Bishop Union High
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