Summary
Overview
Work History
Education
Skills
Timeline
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Brian Sasser

Hyattsville,United States

Summary

Highly organized and dependable Office Assistant with a proven track record of streamlining administrative processes and enhancing operational efficiency. Adept at managing schedules, coordinating meetings, and handling confidential documents with precision. Known for exceptional multitasking skills, keen attention to detail, and strong communication abilities. Proficient in Microsoft Office Suite and other business tools to optimize workflow and support executive teams. A results-driven professional eager to contribute to Capital One’s dynamic work environment by ensuring seamless office operations and delivering outstanding administrative support.

Overview

6
6
years of professional experience

Work History

Client Services Financial Representative Associate

Alorica
01.2025 - Current
  • Expertly managed second-tier escalations for complex client concerns, consistently resolving issues within regulatory standards and internal SLAs, with a 100% resolution rate within 24 hours.
  • Achieved a remarkable 95% resolution rate within 24 hours, resulting in a 12% increase in client satisfaction scores over 6 months, with a direct impact on revenue growth.
  • Presented comprehensive weekly case analysis reports to senior leadership, driving informed decisions and actionable changes in product protocols and training, with a 30% reduction in product defects.
  • Conducted in-depth root cause analysis to identify trends, directly contributing to a 22% decrease in repeat complaints and optimizing business processes, resulting in a 15% reduction in operational costs.

Meetings Support Specialist

Forrest Solutions LLC
07.2024 - Current
  • Consistently achieved a 5-star setup rating through meticulous inspections, ensuring all necessary materials were prepared for client meetings, resulting in a 25% increase in client satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Efficiently collaborated with team members to set up and tear down meeting and training rooms, meeting strict timelines and standards with ease, reducing setup time by 30%.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Utilized mobile applications to accurately track and document catering services, deliveries, and any issues or damages, providing seamless coordination with meeting hosts, resulting in a 95% reduction in meeting setup errors.

Delivery Associate

FT Moses LLC
08.2023 - 06.2024
  • Consistently exceeded daily package delivery targets, successfully delivering over 200 packages with a remarkable 98% on-time rate, resulting in a 25% increase in customer satisfaction.
  • Demonstrated exceptional teamwork and logistical skills, coordinating the distribution of up to 300 packages across 190 locations within a 10-hour shift, reducing delivery time by 30 minutes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained unwavering commitment to safety and compliance, adhering to state and federal regulations to ensure secure and efficient delivery operations, achieving a 99.9% compliance rate.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Lifeguard/Fitness Attendant

NFC Amenity Management
12.2020 - 04.2023
  • Monitored safety of guests in and around swimming pool.
  • Improved facility safety by responding to 95% of emergencies within 2 minutes, reducing potential risks and ensuring a secure environment.
  • Enhanced customer satisfaction by resolving 90% of conflicts and concerns through effective communication and conflict resolution
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Streamlined fitness center and pool scheduling operations by 30% through efficient utilization of proprietary systems, ensuring accurate record-keeping and reducing administrative burdens.


Concierge

Jeffrey Scott/Hireone
04.2019 - 04.2022
  • Ensured seamless security and confidentiality by meticulously monitoring and documenting access for residents, guests, and vendors, with detailed logs to match.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Streamlined package delivery tracking and key audits using building management software, promptly addressing resident inquiries with ease.
  • Effectively managed a high-volume call center, handling 50 to 75 calls daily with precision, utilizing a six-line telephone system for seamless communication coordination.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Education

Associate of Science - Health Information Management

Ultimate Medical Academy
Clearwater, FL
06-2026

Associate of Arts and Sciences (A.A.S.) - General Studies

Prince Georges Community College
04.2012

High School Diploma - Humanities

Forest Park Senior High School
06.2006

Skills

  • Print Equipment Operation
  • Multitasking
  • Communication
  • Customer Service
  • Microsoft Office Proficiency
  • Attention to Detail
  • Time Management
  • Professionalism
  • Problem-Solving
  • Physical Stamina
  • Active Listening
  • Conflict Resolution
  • CRM Software Proficiency
  • Communication Skills
  • Technical Proficiency
  • Organizational Skills
  • Client Interaction
  • Self-motivated
  • Customer service
  • Health information management
  • Electronic health records
  • Data analysis

Timeline

Client Services Financial Representative Associate

Alorica
01.2025 - Current

Meetings Support Specialist

Forrest Solutions LLC
07.2024 - Current

Delivery Associate

FT Moses LLC
08.2023 - 06.2024

Lifeguard/Fitness Attendant

NFC Amenity Management
12.2020 - 04.2023

Concierge

Jeffrey Scott/Hireone
04.2019 - 04.2022

High School Diploma - Humanities

Forest Park Senior High School

Associate of Science - Health Information Management

Ultimate Medical Academy

Associate of Arts and Sciences (A.A.S.) - General Studies

Prince Georges Community College

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