BRIAN SASSER
Upper Marlboro,US
Summary
Dynamic Meetings Support Specialist at Forrest Solutions LLC, recognized for enhancing client satisfaction by 25% through meticulous attention to detail and effective communication. Proven track record in process optimization and conflict resolution, driving operational efficiency and ensuring seamless meeting experiences. Adept at utilizing technology for real-time logistics management.
Overview
6
6
years of professional experience
Work History
Meetings Support Specialist
Forrest Solutions LLC
Washington, DC
06.2024 - 02.2025
- Attained a five-star setup rating through meticulous inspections, boosting client satisfaction by 25%.
- Prepared all necessary materials for client meetings to ensure seamless experiences.
- Collaborated with team members to efficiently set up and dismantle meeting rooms, reducing setup time by 30%.
- Utilized mobile applications for real-time documentation of catering logistics and delivery statuses, minimizing errors by 95%.
Logistics Coordinator
FT Moses LLC
Upper Marlboro, MD
07.2023 - 04.2024
- Delivered over 200 packages daily, achieving 98% on-time delivery rate and enhancing customer satisfaction by 25%.
- Coordinated distribution of up to 300 packages across 190 locations within 10-hour shift.
- Reduced delivery time by 30 minutes through effective teamwork and logistical optimization.
- Maintained strict adherence to safety regulations, resulting in 99.9% compliance rate.
Customer Service & Safety Coordinator
NFC Amenity Management
Arlington, VA
12.2020 - 05.2023
- Resolved 90% of member inquiries through effective communication and conflict resolution.
- Streamlined facility logs and scheduling systems, improving operational efficiency by 30%.
- Achieved 95% first-response rate within two minutes by enforcing safety regulations.
- Coordinated member check-ins, scheduling, and maintenance tasks to reduce administrative processing time.
Concierge
Jeffrey Scott/Hireone
Washington, DC
05.2019 - 10.2022
- Acted as primary contact for visitors, residents, and vendors, upholding professional reception standards.
- Coordinated high-volume telephone operations, managing 50-75 calls daily with precision.
- Maintained comprehensive visitor logs and package tracking databases using building management software.
- Ensured secure access protocols and proper handling of confidential information in all interactions.
Education
Associates - Health Information Management
Ultimate Medical Academy
Tampa, FL10.2025
Associate of Arts and Sciences (A.A.S.) - General Studies
Prince Georges Community College
Largo05.2012
High School Diploma - Humanities
Forest Park Senior High School
Woodbridge01.2006
Skills
- Client relationship management
- Customer service
- Health information management
- Attention to detail
- Time management
- Effective communication
- Regulatory compliance
- Cross-functional leadership
- Conflict resolution and de-escalation
- Operational reporting
- CRM expertise
- Customer retention strategies
- Process optimization
- Inventory management
- Team development and training
- Microsoft Office proficiency
- POS system management
- Time and task management
- Building management software expertise
- Multichannel communication
Timeline
Meetings Support Specialist
Forrest Solutions LLC
06.2024 - 02.2025
Logistics Coordinator
FT Moses LLC
07.2023 - 04.2024
Customer Service & Safety Coordinator
NFC Amenity Management
12.2020 - 05.2023
Concierge
Jeffrey Scott/Hireone
05.2019 - 10.2022
Associates - Health Information Management
Ultimate Medical Academy
Associate of Arts and Sciences (A.A.S.) - General Studies
Prince Georges Community College
High School Diploma - Humanities
Forest Park Senior High School