BRIAN SAYLES
Chicago
Summary
Project Delivery Manager with extensive experience at IBM, specializing in complex IT project management and operational efficiency improvements. Proficient in MS Project and team leadership, consistently delivering critical initiatives on time and under budget. Strong client relationship management skills ensure high-quality service delivery and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project Delivery Manager
Merchant Mobile Connect
Chicago
06.2014 - 09.2024
- Collaborate with Sr. Managers, Developers, and colleagues to manage and deliver Mobile Application, Web Design projects, and consulting services
- Project managing work includes assuming day-to-day client interaction and relationship duties, developing project plans and budgets and assuming overall quality assurance of service delivery
- Support efforts to market MMC services and develop revenue via participation in new business development activities
- Maintain client's IT systems and networks, ensuring they are functional and efficient
- Installing and configuring of software and hardware in client offices
- Provided training material and technical documentation
- Provided excellent customer service to clients
Project Coordinator/Analyst
J. P. Morgan Chase
Chicago
06.2012 - 06.2014
- Treasury Services Client Technology Productivity Support Analysis
- Oversee on-boarding for all CT applications across, GCA and MIS
- Track all monitoring issues spanning Application hosts, backups, and mainframe
- Reporting and escalation across the team dynamics for Monitoring, Hygiene and Capacity Management
- Maintained enterprise security compliance by auditing and maintaining passwords using 'break glass' procedure using Enterprise Password Vault (EPV) software
- Focus on developing scope for monitoring and Hygiene and capacity Management enhancements
- Manage and deploy customizations through automation
- Analyze data from all application servers periodically, build historical data and create benchmarks
- Identify peak hour for each business KPI, Co-relate the Business KPIs with IT resources and Analyze IT Resource utilization with Business KPI trends
- Perform sanity checks of monitoring tools efficiencies and document trends and inconsistencies
- Escalate issues/Risks effectively when necessary across supporting framework
- Clearly communicate across the internal and cross functional teams
Infrastructure Lead / Project Management Specialist
CNA Insurance
Chicago
08.2008 - 06.2012
- Managed multiple project teams to meet complex project objectives
- Participated in the development of portfolio roadmaps to assess infrastructure impact in terms of software, hardware and labor
- Worked with Vendors and Architects during Proof of Concept phase to ensure specifications were aligned with business requirements; continued to work with Vendors to ensure delivery was within Project Scope
- Managed and tracked project status, schedules, tasks and resources in Primavera and Clarity project tracking tools
- Rolled up financial data to PMO using Primavera and Clarity project tracking tools
- Coordinated, schedules, assigned project tasks, identified team resources
- Worked with our service partner IBM to request and secure resources
- Reviewed, evaluated and formulated project plans schedules and budgets
- Evaluated and reporting progress in terms of quality and performance metrics to stakeholders/sponsors. Modified budget, schedules, and scope as required
- Worked with client departments to coordinate systems testing, installation, training and support. Provided comprehensive infrastructure design to enhance current systems and support overall corporate and business goals
- Provided input on performance of team members and provided feedback
- Infrastructure Lead for complex infrastructure initiatives
- Planned, coordinated, and tracking of infrastructure engineering and testing activities for maintenance upgrades
- Coordinated monthly and quarterly upgrade releases to CNA WebSphere applications
- Assigned to critical change control and business need requests (BNRs)
- As Infrastructure Lead, created project plans and timelines for project teams
- Risk Analysis for infrastructure maintenance upgrades with impact to critical applications
Quality Assurance Analyst/ Coordinator
McDonalds Corporation
07.2007 - 01.2008
- Member of team that provided system testing, quality testing, business measurements, and auditing processes for targeted initiatives
- Worked with 3 vendors including GE and IBM, and supplier personnel to ensure consistent execution of defined processes and contract adherence
- Define clear auditing processes that enable validation of the state of restaurant hardware, software, and processes. Proactively identified areas of restaurant technology that are not performing to standards & expectations and recommend steps to improve
Project Manager
IBM
Chicago
05.2006 - 07.2007
- Responsible for completing Requests for Service (RFS) for Disney's Corporate IT business unit; including Procurement, Server Decommissions, Software installations, Deployments, and Maintenance.
Project Manager
Chicago Public Schools
03.2003 - 05.2006
- Windows XP Upgrade and PC Refresh Project
- Coordinated rollout of over 3500 Dell PCs in 100 schools
- Liaise with school administration to establish needs assessment and timelines
- Created daily schedules for 7 technicians
- Created and maintained technical documentation
- Problem tracking and resolution.
Project Manager - Document Management Pilot
Chicago Housing Authority
11.2002 - 02.2003
- Project Manager for installation of FileNet software and network infrastructure
- Supervised 11 IT Professionals
- Managed installation of Quillix document capture software for integration to Filenet
- Worked closely with CHA managers to ensure successful integration
- Managed Bulk Scan project - Successfully scanned over 65,000 sensitive documents
- Coordinated testing and training of Quillix document capture software.
- Completed project on schedule and under budget
Manager of IT and Telecommunications
Omicare of Northern Illinois
Des Plaines
06.1999 - 10.2002
- Company Overview: The largest pharmacy in the United States with over 100 offices and 1 Billion dollars in annual sales. As well as pharmaceuticals, Omnicare provides nursing and pharmaceutical consulting to its clients.
- Created MIS and Telecommunications Dept. to service IT and Telecomm needs of Omnicare of Northern Illinois from merger of 4 separate healthcare companies
- Developed positions and trained staff to provide MIS and Telecommunications services.
- Developed and monitored budgets for IT Dept.
- Coordinated MIS and telecommunication activities with other departments
- Planned and implemented intranet and internet web systems
- Planned and implemented program to train 500 employees in MS Office 2000 suite
- Managed, and negotiated IT and telecomm related contracts
- Developed and managed infrastructure to manage and track 40,000 Faxes received monthly through our network
- The largest pharmacy in the United States with over 100 offices and 1 Billion dollars in annual sales. As well as pharmaceuticals, Omnicare provides nursing and pharmaceutical consulting to its clients.
Education
Information Systems Project Management Program -
Northwestern University School of Continuing Studies
06.2006
Honorable Discharge - Fireman E3
United States Naval Reserves
09.1996
Business Management -
National-Louis University
07.1994
School of Liberal Arts -
The University of Illinois at Chicago
10.1990
Skills
- Windows Desktop
- Windows Enterprise Server/Active Directory
- MS Exchange Server
- UNIX/MAC
- AS400
- F5
- MAC
- TCP/IP/DNS
- T38
- Break Fix
- SEO
- IBM AS400
- Dell
- Cisco Routers and Switches
- Barracuda firewalls
- SYMBOL Barcode Scanners
- ROLM 9751 pbx
- Wireless infrastructure
- Point of Sale
- Clarion SAN
- MS Project
- Primavera
- Clarity
- RightFax
- VMware
- Sharepoint
- SQL
- MS Office Suite/Visio
- Merlin BI
- MicroStrategy BI
- Adobe Creative Cloud Suite
- FileNet
- Quillix
- Impromptu
- PeopleSoft
- Symantec
- Anti-Virus Software
Certification
PMI Certified Project Management Professional (PMP), 09/01/09
Timeline
Project Delivery Manager
Merchant Mobile Connect
06.2014 - 09.2024
Project Coordinator/Analyst
J. P. Morgan Chase
06.2012 - 06.2014
Infrastructure Lead / Project Management Specialist
CNA Insurance
08.2008 - 06.2012
Quality Assurance Analyst/ Coordinator
McDonalds Corporation
07.2007 - 01.2008
Project Manager
IBM
05.2006 - 07.2007
Project Manager
Chicago Public Schools
03.2003 - 05.2006
Project Manager - Document Management Pilot
Chicago Housing Authority
11.2002 - 02.2003
Manager of IT and Telecommunications
Omicare of Northern Illinois
06.1999 - 10.2002
Information Systems Project Management Program -
Northwestern University School of Continuing Studies
Honorable Discharge - Fireman E3
United States Naval Reserves
Business Management -
National-Louis University
School of Liberal Arts -
The University of Illinois at Chicago
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