Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Schamber

Omaha,NE

Summary

Efficient professional with 20+ years of experience and a proven knowledge of conflict resolution, customer communications, and procedure standardization. Aiming to leverage my skills to successfully fill the needs of your company.

Overview

18
18
years of professional experience

Work History

Title Manager

BAXTER AUTO GROUP
Omaha, Nebraska
09.2021 - Current
  • Implement process improvements to increase productivity and reduce waste by effectively communicating with management staff at each of the 20 Baxter-owned dealerships across four states.
  • Coordinate cross-departmental projects to enhance operational workflows.
  • Analyze operational data to identify areas for improvement and innovation.
  • Resolve customer complaints in a timely manner.
  • Serve as a liaison between external vendors and internal stakeholders.

Customer Service Technician

DOUGLAS COUNTY TREASURER
Omaha, NE
10.2012 - 09.2021
  • Assist customers in person, by phone and mail in completing transactions to obtain motor vehicle titles and registrations, prestige plates, handicapped stickers, payment of real estate taxes, etc.
  • Respond to questions from the public regarding requirements and procedures for obtaining motor vehicle titles and registrations; prestige plates, handicap stickers, etc., as requested, compute tax estimates for customers.
  • Establish and maintain effective working relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.
  • Accept and review documents presented for accuracy and completeness, informing customers of additional information or documents needed. Process complete documentation presented; compute tax assessments, credits, and refunds. Complete transactions in strict adherence to established regulations. Perform data entry, prepare and issue requested documents, collect and process fees, or forward completed documents to designated staff for collection of fees.

Service advisor

GREGG YOUNG CHEVROLET
, NE
12.2011 - 09.2012
  • Confer with customers by telephone or in person to provide information about products or services, set appointments and greet customers bringing vehicles in for service.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Assistant Service Manager

RUSTY ECK FORD
Omaha, NE
04.2007 - 12.2011
  • Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Resolve customers' service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

Mechanical Engineering

University of Nebraska-Omaha
Omaha, NE
06.2004

Skills

  • Process improvement
  • Project management
  • Operational analysis
  • Customer relationship management
  • Data communication
  • Team collaboration

Timeline

Title Manager

BAXTER AUTO GROUP
09.2021 - Current

Customer Service Technician

DOUGLAS COUNTY TREASURER
10.2012 - 09.2021

Service advisor

GREGG YOUNG CHEVROLET
12.2011 - 09.2012

Assistant Service Manager

RUSTY ECK FORD
04.2007 - 12.2011

Mechanical Engineering

University of Nebraska-Omaha

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