Brian Schoen
Tallahassee,FL
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
19
19
years of professional experience
Work History
Key Account Manager
C.H. Robinson
01.2018 - Current
- Owns account strategy including RFP, proposal, and award management through a clear understanding of buying habits
- Built and maintained strong client relationships to drive business growth of a $50M portfolio
- Strengthened client relationships through regular communication and effective problem solving
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Manage conflict and navigate difficult discussions
- Uses strategic negotiation and sales strategies at the director level in discussing complex pricing and selling solutions with customers
- Conduct regular business reviews, leveraging internal data and market intelligence to gain customer insights, and understand positive and negative trends
- Expand market share by driving an active opportunity pipeline
- Identifies and implements solutions to champion process improvement and cost avoidance for customers
- Regularly reviews accounts receivables to ensure timely action is taken with customers.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Manager, Account Management
C.H. Robinson
01.2009 - 01.2018
- Manage the performance and development of direct reports through both informal and formal reviews
- Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivable
- Accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience
- Provide guidance on pricing strategies, including margin guidance and commitment level
- Coach team members on how to identify, develop, track, and measure continuous improvement opportunities with their accounts.
Account Manager
C.H. Robinson
01.2005 - 01.2008
Education
BS - Retail Merchandising
Florida State University
01.2004
Skills
- Data-driven decision-making
- Client Relationship Building
- Business Development
- Key Account Management
- Consultative Selling
- Relationship selling
- Cross-Functional Collaboration
- Account Management
- Customer rapport
- Client Needs Assessment
- Revenue Generation
- Contract Negotiation
Additional Information
Fortune 200 graduate of Key Account Sales Training Program
Timeline
Key Account Manager
C.H. Robinson
01.2018 - Current
Manager, Account Management
C.H. Robinson
01.2009 - 01.2018
Account Manager
C.H. Robinson
01.2005 - 01.2008
BS - Retail Merchandising
Florida State University
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