BRIAN SCHOLL
Mountville,PA
Summary
Dynamic Product Development Specialist with a proven track record at Harrington Hoists & Cranes, excelling in product launch planning and cross-functional collaboration. Achieved a significant reduction in time-to-market through effective stakeholder communication and continuous improvement initiatives. Strong mechanical knowledge coupled with exceptional problem-solving abilities drives innovative product solutions.
Overview
13
13
years of professional experience
Work History
Product Development Specialist
Harrington Hoists & Cranes
02.2020 - Current
- Collaborated with cross-functional teams to streamline the product development process, reducing timetomarket.
- Conducted post-launch evaluations by gathering customer feedback on newly released products; identified areas requiring modification or improvement.
- Facilitated brainstorming sessions to generate new ideas for product improvements and line extensions.
- Reviewed product formulations for quality, cost-effectiveness and compliance with brand guidelines and category parameters.
- Led user-testing initiatives that provided valuable feedback on potential improvements before mass production began.
- Implemented effective quality assurance measures, ensuring high standards for end products and customer satisfaction.
- Trained operational and production team leaders on product information, specifications, and build instructions.
- Conducted market research and analyzed competitor products for the development of unique features and functionalities.
- Mentored junior team members in industry best practices, enhancing their skills as Product Development Specialists.
- Collaborated with Research and Development, Marketing and Type teams from development to product launch to achieve milestone deadlines.
- Maintained up-to-date knowledge on industry trends and emerging technologies, providing vital input for strategic decision-making within the organization.
- Oversaw development of more than 2 new products each year.
- Collaborated with Research and Development, Marketing and [Type] teams from development to product launch to achieve milestone deadlines.
Customer Service Representative Hoist Parts
Harrington Hoists & Cranes
10.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Quality Control Inspector
Harrington Hoists & Cranes
10.2013 - 10.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
Hoist Assembler
Harrington Hoists & Cranes
07.2012 - 09.2013
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Education
Certificate Of Technical Studies - Physical Therapy
Cortiva Institute
Baltimore, MD05.1998
High School Diploma - Electronics / CAD
Hempfield High School
Landisville, PA06.1995
Skills
- Product launch planning
- Continuous improvement mindset
- Product portfolio optimization
- Stakeholder communication
- Product lifecycle management
- Regulatory compliance
- Team leadership capabilities
- Project management expertise
- Prototyping and testing
- Product documentation creation
- Risk assessment
- Production expertise
- Cross-functional collaboration
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Mechanical Knowledge
- Concept visualization
- Self motivation
- Professionalism
- Quality control
- AutoCAD proficiency
- Presentation skills
Accomplishments
University of Wisconsin - Product Liability Conference Graduate
Dale Carnegie - Skills for Success Conference Graduate
Timeline
Product Development Specialist
Harrington Hoists & Cranes
02.2020 - Current
Customer Service Representative Hoist Parts
Harrington Hoists & Cranes
10.2018 - 02.2020
Quality Control Inspector
Harrington Hoists & Cranes
10.2013 - 10.2018
Hoist Assembler
Harrington Hoists & Cranes
07.2012 - 09.2013
Certificate Of Technical Studies - Physical Therapy
Cortiva Institute
High School Diploma - Electronics / CAD
Hempfield High School
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