Brian Scott
111 Edgewood Circle Industry,Pennsylvania
Summary
Self motivated business owner with a proven track record of driving sales and staff management. Extensive background in sales, sales management, and the automotive service industry.
Overview
19
19
years of professional experience
Work History
Service Advisor
Diehl Automotive
Beaver Falls, PA
01.2023 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Explained the features and benefits of products or services offered by the dealership to customers.
Owner/Operator
Scott's Automotive
Aliquippa, PA
05.2019 - Current
- 16 years of automotive experience
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Managed day-to-day business operations
- Created promotions to increase revenue
- Organized records and paperwork to increase impact to bottom line
- Utilized existing market trends to increase profit
- Uncovered areas of improvement to raise sales dollars
- Used multiple programs to make repairs times more efficient and make recommendations based off manufacturer's specifications
- Evaluated multiple suppliers to ensure cost efficiency
- Consulted local shops to ensure market pricing
- Maintained up to date CRM through invoicing program to call on previous customers
Mechanic
Warren C. Sauers
Cranberry, PA
01.2019 - 05.2019
- Replaced damaged, missing or defective parts with new and refurbished components
- Disassembled defective parts to make proper repairs
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
- In charge of maintaining proper inventory levels and shop cleanliness
Sales Professional
Verizon Wireless
Robinson, PA
09.2016 - 01.2019
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Shaped value added quotes to drive revenue
- Drove team revenue totals by bringing in top sales numbers
- Provided timely and effective resolutions to problems
- Introduced new and relevant products to consumers to help drive sales
- Utilized cold calling techniques to drive sales dollars
- Implemented effective networking strategies to deliver new business opportunities
Sales Professional
DiVal Safety
Pittsburgh, PA
03.2015 - 06.2016
- Develop and retain relationships upon first meeting
- Maintain high retention rate of all customers to ensure customers for life
- Monitor sales report and customer trends to develop plans to grow new territory
- 100% CRM and reporting compliance
- Retained long term business by preserving customer relations.
- Prospected clients through strategic area analysis, and customer needs
- Attended seminars and trainings to educate customer on ANSI and OSHA standard changes in their industry
Sales Professional
Staples Advantage
Pittsburgh, PA
09.2013 - 03.2015
- Observe sales goals to maintain plan to impact sales results
- Build relationships and trust during first meeting
- Closed 94 new accounts in first year as business development associate
- Leveraged multiple prospecting programs to generate call lists for appointments
- Spent 25% of windshield time visiting current customer for retention and growth
General Manager
Advanced Auto Parts
Monaca, PA
10.2004 - 02.2013
- Led sales culture around sales targets and ways to impact customer service levels
- Obtained light and energetic store atmosphere and portrayed that to customers to help drive sales
- Grew sales at a positive rate of 18% to lead to a sales comp from 1.78 million to 1.89 million in first year.
- Handled all aspects of profit and loss to positively impact bottom line by 22,486 in first year
- Maintained 100% training compliance for all team members
Skills
- Sales Presentations
- Territory Management
- Sales Strategy Development
- Records Management
- Sales Team Training
- Lead Generation
- Account Management
- New Business Development
- Customer Relations
- Staff Management
Timeline
Service Advisor
Diehl Automotive
01.2023 - Current
Owner/Operator
Scott's Automotive
05.2019 - Current
Mechanic
Warren C. Sauers
01.2019 - 05.2019
Sales Professional
Verizon Wireless
09.2016 - 01.2019
Sales Professional
DiVal Safety
03.2015 - 06.2016
Sales Professional
Staples Advantage
09.2013 - 03.2015
General Manager
Advanced Auto Parts
10.2004 - 02.2013
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