Brian Scott

• Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
• Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
• Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.

• Processed invoices, credit memos, and other financial documents.
• Researched customer account information to respond to inquiries and resolve disputes.
• Generated detailed reports on billing activity for management review.
• Developed strategies to reduce discrepancies in the billing process.
• Responded promptly to customer inquiries concerning services, bills, payments.
• Managed daily workflow processes associated with invoice creation and distribution.
• Ensured compliance with company policies related to invoice generation and processing.
• Processed and sent invoices, adjustments and credit memos to customers.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

• Calculated billing charges, prepared and submitted claims to insurance companies.
• Monitored accounts receivable activity to ensure timely payment of invoices.
• Resolved discrepancies between customers' remittances and invoices received.
• Maintained accurate records of collections, adjustments and denials in the system.
• Generated periodic reports summarizing account balances and collection activities.